GruvReviews of gruv.com

Ordered a blu-ray dvd for over 2 weeks no information on the status, after multiple requests, none of which were responded to they with no explanation or apology refunded my money. This is the third problem I've had with this site. Stay away from them.

They said I needed to update my payment information even though there was nothing wrong with my card then cancelled my order. Now the movie I wanted is sold out. So I cancelled my other pre-order and will never use them again. I've been a loyal customer for years, but when a company pulls this stuff I'm done forever.

The DVD box was nicely packaged & the DVDs looked new but unfortunately there were defects that prompted me to initiate a return with GRUV. Their Customer Service was excellent & they resolved the matter very satisfactorily & promptly.

4k disk that i ordered included a digital code. ordered 9/24, it arrived 9/28 and there was no insert for the code. i emailed them to report this and they told me initially its no longer valid as expiry is on 9/30. Told them it is 9/30 today so I asked if they can provide. they said not possible anymore. will not purchase from this site and will warn others. beware.

I purchased The Matrix - 4K UHD - 4 Film Deja Vu Collection. It was missing the 4K download codes. The box clearly states that it includes digital codes for the movies. Another 4K movie was so banged up that the disc holder snapped off. After my experience with the Matrix digital codes, which would have been an easy fix for them, I didn’t even bother trying to work with them on the damaged order. I will never order from them again. It was a mistake.

Not sure what all the hate is about. Great prices, and the customer service is excellent. I recently ordered three 4K discs, two of which were lost by USPS. I used their Contact Us form and received a reply within 30 minutes, and they replaced my discs right away EVEN THOUGH IT WASN'T THEIR FAULT! Top-notch, and I'm happy to order from them directly or at their eBay store any time.

BEWARE - They ship in bags (in the past they used boxes). Approximately 50% of what I ordered arrives damaged. Then they continue to tell you that they will ship a label to you for a return BUT THEY NEVER DO! I lost out on one return and had to donate it and now I have two others and for weeks I have been getting the runaround. NOT ONE return label. I'm done with them.

Just cancelled my order without any explanation. I have to pay for currency exchange. They simply do not care. They obviously gamble on goods they don't have and if it doesn't go there way then they just cancel. Avoid at all costs