GruvReviews of gruv.com

I’ve ordered from GRUV about ten times now - directly from their site, through eBay, and through Best Buy - so at this point I have a pretty solid feel for how they operate. The good news is the big stuff they do well: shipping is consistently quick, their prices are some of the best you’ll find for physical media, and they even offer an extra discount on your first order. (Just note it doesn’t apply to anything already on promo.) Their selection is wide, and any time I’ve reached out to support in the past, the interaction has been decent. My only real frustration is with product condition, which has been hit-or-miss. Around 20 percent of my orders have arrived in worse shape than advertised. Twice I’ve received movies sold as “new” that looked opened and resealed, and the digital code inserts were missing. On two other occasions, the cases were completely crushed. In my most recent order, both cases were cracked apart, and one disc had pierced through the packaging because they shipped two movies together in a very flat bubble mailer. Maybe the carrier handled it poorly, but GRUV needs to package better to prevent this. I reached out for replacements and was told I’d get shipping info once they were sent out. Four days went by with no update, so I messaged them again, and the response I got was literally, “Sounds great! Thank you!” which… didn’t answer anything. So I’m still waiting, and I’ll update once I see how this gets resolved. I want to keep buying from them because the value is great, but they really need to tighten up packaging and quality control, and support should probably double check what they’re replying to.

Update: If you do purchase from Gruv, I recommend paying through Paypal. As I stated below, I never got responses from them by email, so I thought to finally go through Paypal to request a refund, and they responded immediately through those messages. They said they'd been replying to my emails, but I had nothing in my spam and they supposedly had no error messages on their end showing failed delivery. They accepted my return, though, and issued the full amount back, so they will help you if you actually get ahold of them. But imagine if I hadn't had a third party platform to facilitate the refund - I would have never gotten it because they have no alternative ways of contacting them. Wrote to customer service two months ago and have not gotten a response, despite following up twice since then. Most of the items I ordered arrived in good condition, but I purchased one nice boxed set in a metal container for about $120, and it arrived with a warped edge and beat up metal holding box. I reached out hoping to swap it out, but like I mentioned, it's been two months (going on three) and they have literally not responded at all. I'd be hesitant to buy anything pricier from them because if it arrives in poor condition, you will not be able to get a hold of anyone at this company. It seems they don't monitor their customer service inbox at all.