GruvReviews of gruv.com

Gruv.com recently took over distribution for Shout Factory when they closed their website so, any problems with existing Shout Factory orders would then be handled by Gruv.com. I made an order with shout factory a while back and just opened the movie and it wouldn't play because of a manufacturing defect. I tried reaching out to gruv and they referred me to shout factory. I got in contact with shout factory and they told me that they can't help me because they shipped all of their inventory to gruv. So, I contact gruv again and let them know. They let them know information about my order and they seem willing to help me. Fast forward a month later, Nothing has been accomplished and I have a very hard time getting anyone to talk to me. I have to send multiple emails to try and get any kind of response from them. I just need a replacement disc for my defective copy. How hard is it to do that?

Ordered my son a copy of the Fantastic Beasts Trilogy from Gruv on the wal mart app. They advertised the dvd set as new, however it was someone else's repackaged returned copy, two of the discs had major flaws. Would like to submit photos but can't on this site. Didn't return it, just don't have the time and it would cost money to do so. Will be contacting wal mart about this experience and hopefully they won't allow them to sell on that platform anymore.

CUSTOMER SERVICE SUCKS. TOTALLY UNHELPFUL. WILL NEVER PURCHASE FROM THEM.

I purchased a three DVD set. The discs are bootleg and include an embedded watermark preventing audio playback.

Never got item

Awesome experience! Received my steelbook of The Fog with no damage. Very well packed (unlike other retailers). I have ordered a number of things from Gruv and have never been disappointed. Plus free shipping!

now ever since i found out there was a 4k steel book of hackers i so wanted it so bad i google it and found one place for cheap but out of stock so i found on gruv.ca with tax delivery 51 and i bought it comes from Toronto Canada 3 hours away took forever to get it and i did receive it and so my shock after taking it out its plastic wrap the steel book will not close!! and i emailed them one day they get back to me after they ghost me till next day i email again they respond again than ghost me again i tried today they respond than ghost me again all i want is an exchange for one that closes is that hard to do nope I even emailed universal movies about my problem and I sure hope I get help asap I didn't spend 51 for a product that when I want to sell my collection they will say why doesn't this close ill lose out on it so if they do something about it, I may change my review right now ill never shop there again :) if this will be the outcome every time what did customer service do for me not a dam thing they dont respond and when they do they keep offering me 10% when all i want is an exchange so watch it good deals but there customer service is worse than freedom mobile lol stay far away last update they offered 20% and i asked if they would give this movie for free, and they said yes so they didn't fix my problem at all, but they did make me happy so they still suck never buy a steel book from them ever :(

I’ve ordered from GRUV about ten times now - directly from their site, through eBay, and through Best Buy - so at this point I have a pretty solid feel for how they operate. The good news is the big stuff they do well: shipping is consistently quick, their prices are some of the best you’ll find for physical media, and they even offer an extra discount on your first order. (Just note it doesn’t apply to anything already on promo.) Their selection is wide, and any time I’ve reached out to support in the past, the interaction has been decent. My only real frustration is with product condition, which has been hit-or-miss. Around 20 percent of my orders have arrived in worse shape than advertised. Twice I’ve received movies sold as “new” that looked opened and resealed, and the digital code inserts were missing. On two other occasions, the cases were completely crushed. In my most recent order, both cases were cracked apart, and one disc had pierced through the packaging because they shipped two movies together in a very flat bubble mailer. Maybe the carrier handled it poorly, but GRUV needs to package better to prevent this. I reached out for replacements and was told I’d get shipping info once they were sent out. Four days went by with no update, so I messaged them again, and the response I got was literally, “Sounds great! Thank you!” which… didn’t answer anything. So I’m still waiting, and I’ll update once I see how this gets resolved. I want to keep buying from them because the value is great, but they really need to tighten up packaging and quality control, and support should probably double check what they’re replying to.