Penny S.
Loving the Aircube!
The aircube is a must purchase. I love the buckets and the system. My plans are very happy.
As a leader in hydroponics equipment, we offer a range of items such as LED grow lights, grow tents, and HPS grow lights. Visit us online today at GrowAce.
GrowAce.com (growace.com) has 135 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Factory Equipment · Rohnert Park, California
Excellent
Factory Equipment · Palmdale, California
Excellent

Factory Equipment · San Luis Obispo, California
Excellent

Factory Equipment · Lake Forest, California
Great
135 approved reviews, newest moderated first
Penny S.
The aircube is a must purchase. I love the buckets and the system. My plans are very happy.
Philllp
So I ordered the aircube 6 pot system with the intent of expanding it to 36 in the next year.. I paid for the larger 105 gallon reservoir. Well the sent me a cheaper brand off their website. When I called about the mistake, I was told they would reach out by email. So more bad customer service. They offered me a $30 store credit if I was willing to keep their mistake. Funny part about this is that the grow ace model retails for $199.00 and the knock off brand retails for $119.00 on their site. Seriously you call that great customer service. So you offer me $30.00 and theirs a price difference of $90.00 your still ahead $60.00 and you want me to live with your mistake! Buyers beware! Then in your reply you throw my address out there! Again worse customer service in any industry!
Response from GrowAce.comApr 7, 2022
Hello Phillip, First and foremost, we sincerely apologize for the inconvenience this has caused you. We have already processed a replacement of the wrong tank and was shipped via FedEx tracking number 271555055873. We have also provided a $30 store credit for the inconvenience. We sincerely apologize again for the mistake. Rest-assured, we will assist you every step of the way and will continue to do so. Please don't hesitate to contact us if you have any concerns. We truly appreciate your cooperation and time. Keep safe! Best Regards,
John L.
The tent is well-made. My plants will be so happy on their new home. lol! Thank you growace.
Susan P.
The tent arrived earlier than expected. I am excited to start growing my indoor garden. Oh, did I mention it's free shipping??? Absolutely it is!. Thank you Growace!
Glenda M.
I love my light. The customer service were very helpful and friendly.........
Jack
I've been a long time customer of GrowAce.com. They are the best in the industry!
Mario
This website is absolute scam. They sent me a completely defective CO2 controller and now they won’t reply back email AND THEY HANG UP ON PHONE CALLS. They charged me $230 and now they tell me they can’t do anything. They were contacting me and messaging me over and over when the order wasn’t placed yet. After placing the order and receiving a defective controller, now they ignore me and won’t do anything about return and refund.
Response from GrowAce.comFeb 16, 2022
We're sorry to hear that your product came with a manufacturer defect we would love the opportunity to resolve your concerns At this time, we do see our support team has been in contact with you every step of the way and will continue to do so. We would love to offer the best resolution possible for you, please keep in mind our support team has been asking for more information, and once received, we can proceed in the route of a return or replacement. We look forward to working with you and resolving this issue at hand.
Terry
they are the worst company I have dealt with sent wrong items dont answer Emails and wont give refund nobody I have talked to knows anything just wants you to email .
Response from GrowAce.comNov 24, 2021
Hello, we are sorry to hear about your most recent experience with us. At this time, we do see our support team has been in contact with you every step of the way and will continue to do so. We apologize if you have received a different controller brand, however agreed to keep if with a $10 refund plus a $15 store credit. If you wish to return the controller module, this applies to our standard returns policy since the refund and the store credit were already processed. We look forward to working with you and resolving this issue at hand. Best Regards,