GrowAce.comReviews of growace.com

respones were a little slow but the answers were on point

They did what they were supposed to do and were pleasant to talk with

Bell. Bell made my experience great. She quickly took the details of my issue and communicated with technical support. Easy-to-understand instructions were given for troubleshooting and the problem was solved: don't partake in a bowl of fresh tomatoes before you set your AirCubes up; you might install your float switches upside down causing one of your pumps to not work. 😆

Ordered my lights. They charged my card. Then a week later they message me saying it was out of stock. Horrible business. Never again. Do better

GrowAce Customer Service Experience I recently ordered items (Order #GA-224073) from GrowAce, including a light and bags, which were marked as “in stock” on February 27, 2025. After five days with no shipping updates, I reached out for clarification, only to learn the bags were backordered, and they were holding my light shipment until the bags arrived. Despite requesting the light be shipped ASAP, GrowAce delayed further, creating a shipping label but not dispatching the item. It wasn’t until I emailed on Tuesday, March 11, 2025, threatening to cancel due to ongoing delays that they suddenly sent a shipping notification the same day—conveniently after my cancellation request. This is a clear example of poor customer service and a lack of transparency. No proactive communication was provided about the backorder status, and they only acted when faced with the prospect of losing the sale. Even now, they haven’t responded to my latest email from Tuesday requesting a full refund and cancellation. This reactive approach, coupled with their failure to ship promptly despite initial “in stock” assurances, reflects poorly on their reliability. I advise caution when ordering from GrowAce—better communication and accountability are sorely needed. Also for public information 247Garden.com has square 10.5x10.5x10.5 fabric pots

Took my money for a sale item. 31 days later my order is canceled. They use these sale items as click bait to get you there and then don't honor the sales. I'm sorry I didn't buy your over priced items and stuck the sale.

Sadie was absolutely amazing. I have read through many of the “how-to” and I believe I ended up having even more questions. All of my questions were answered and frames of references were given to further indulge my reading. I had a few other administrative things to accomplish on the sight and Sadie walked me through it all. Absolutely amazing customer service, Growace has a life long customer! I wish this was every company’s policy and service, extremely appreciative!!!

Excellent service. The tech walked me through and got my system to running