As a leader in hydroponics equipment, we offer a range of items such as LED grow lights, grow tents, and HPS grow lights. Visit us online today at GrowAce.
GrowAce.com (growace.com) has 135 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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135 approved reviews, newest moderated first
philip L.
ORDERED TWO BULBS RECEIVED ONE EMAILED SEVERAL TIMES AND GOT SEND A PICTURE WHATS A FREAKIN PICTURE GOT TO DO WITH GETTING MY SECOND BULB AND THE PHONE # IS IN INDIA I'M GUESSING ROOSTERS IN THE BACK GROUND I WOULD GUESS THIS IS A FRAUDULENT BUSINESS SO BUYER BEWARE. JUST WANTED MY SECOND ITEM THEY GOT THIER MONEY.
GÖST G.
Dishonest, accusatory customer service. I had a packag lost. There were many conversations with their customer service & they were unwilling to do anything to help me in the short term. They then came back several weeks down the road & said that fedex ruled my package was delivered correctly & it must have been stolen! I know that was not the case. As you can tell by this whole page, this company is willing to go to incredible measures not to replace problem orders. I would never do business with them again.
Unhappy C.
Recently attempted to purchase 4 oscillating monkey fans. The total cost of the fans was $140.00. The website indicated they were in stock. The order was initiated on 7-12-21, a week goes by and I receive an email indicating that they were not in stock and they would be able to ship the items the following week. They offered a substitution but I was not interested in it so I did not reply to the email. (The fact that I did not reply did not mean they were entitled to just sit tight and do nothing until I responded. ) Three weeks go by and no communication from Growace. I call the number listed and wait on hold for 15 min only to have the person who answered hang up on me the second they picked up the phone. I called back, waited another 15 min and then I got someone on the line. I indicated that I was no longer interested in the fans because they lied in their email to me about when my order would be shipped to me and I would like a full refund. I waited 10 min on hold only to have the guy come back and ask me if I would be willing to take a substitute (I already sent an email earlier that day that I was not interested in the substitute and he had full access to the email chain). I told the person that I was no longer interested in a run around and I would like a full refund. The person places me on hold for another 20 min and comes back and tells me my refund was processed. Then to add insult to injury the person attempted to place blame on me by telling me that in the future I should call ahead to make sure such products were in stock because a great deal of time was wasted (on their side) dealing with the troubles of this order. So basically... their lack of proper representation of their inventory on their website was somehow my fault. The total time of this call was 54 minutes. I would highly recommend not ordering from this site because it appears they were going to attempt to take my money and never fullfill my order because I didn't respond to their email. I am not sure these people understand what is legal when it comes to being an online merchant. I am pretty sure it isn't legal to offer things for sale that you don't actually have in stock and then place the order with their supplier after they have received your money.
Jahid N.
DO NOT DO NOT BUY FROM THIS COMPANY GROW ACE. They are complete scammers.. if I could choose 0 stars I would. I have place a order on June 5th 2021 and it is now August 8th 2021 and I have yet to receive my order or my refund. The call center is no help at all they give you the run around. I filed a claim with my bank and they are refusing to provide the documents to my bank. This is one of the worst companies I have ever ordered from. Thy need to be shut down and reported.
Response from GrowAce.comAug 10, 2021
Hello Jahid, We appreciate your most recent feedback, we do see you faced an issue with multiple stolen packages upon delivery. We have been working with you every step of the way, and due to a open chargeback this limited us and our time frame was stretched out in order to better assist the opened claim on the account. Our team has bene working with you and all items that were not received are being replaced after a filed police report was filed, we appreciate your letting us work with you and resolve your concerns. Best Regards, GrowAce.com
Stephen B.
Horribly run business all they are is telemarketers they get an order and they call other companies and tell them to deliver to you been waiting 3 weeks for my order 3 weeks so I can send it back false advertising bought a package said it that said it had dual lighting too late they decided that they didn't need that much so now the 4x4 grow package is under powered The budgrower same 4x4 dual lighting, 2 600w $600 cheaper!!!
Response from GrowAce.comAug 10, 2021
Hello Stephen, We appreciate your feedback, and we do understand this feedback was posted prior to the issue being resolved. We have now completed the issue and a credit in the amount of $300 has been issued to you. We appreciate you letting us resolve your concerns. Best Regards, GrowAce.com
David N.
Ordered 2 items... received after 1 month and one of them is wrong item. So returned and they sent again... this time its broken! Wtffffffff
Response from GrowAce.comAug 2, 2021
Hey David, We are very sorry to hear about your most recent experience with us. We would love to take care of you and get this replaced as quickly as possible. Please reach out to us directly as we have not received any information so we may reach out to you. We look forward to resolving this issue at hand. Best Regards, GrowAce.com Review Management Team
Rob
Earl with customer service is terrible and several phone calls with him regarding a chiller I was ready to purchase told me to call him back I did several times left several messages he insisted that I ordered it on the phone with him kind of fishy.
Hector S.
I order my tent march 17got here april 7 by the 11 one ballast when out completely they said they would replace it it's been since then and still not even a email grow ace is a ripp off