GrowAce.comReviews of growace.com

Ordered my lights. They charged my card. Then a week later they message me saying it was out of stock. Horrible business. Never again. Do better

GrowAce Customer Service Experience I recently ordered items (Order #GA-224073) from GrowAce, including a light and bags, which were marked as “in stock” on February 27, 2025. After five days with no shipping updates, I reached out for clarification, only to learn the bags were backordered, and they were holding my light shipment until the bags arrived. Despite requesting the light be shipped ASAP, GrowAce delayed further, creating a shipping label but not dispatching the item. It wasn’t until I emailed on Tuesday, March 11, 2025, threatening to cancel due to ongoing delays that they suddenly sent a shipping notification the same day—conveniently after my cancellation request. This is a clear example of poor customer service and a lack of transparency. No proactive communication was provided about the backorder status, and they only acted when faced with the prospect of losing the sale. Even now, they haven’t responded to my latest email from Tuesday requesting a full refund and cancellation. This reactive approach, coupled with their failure to ship promptly despite initial “in stock” assurances, reflects poorly on their reliability. I advise caution when ordering from GrowAce—better communication and accountability are sorely needed. Also for public information 247Garden.com has square 10.5x10.5x10.5 fabric pots

Took my money for a sale item. 31 days later my order is canceled. They use these sale items as click bait to get you there and then don't honor the sales. I'm sorry I didn't buy your over priced items and stuck the sale.

Wish I had read here before I ordered. This company has been a real disappointment to deal with. I have to warn everyone to beware. If the product works ok, I think it would be fine. But, if you need help, they need to completely overhaul their ethos and how they deal with customers.

They have terrible customer service. Managers only available via email and they take forever to respond. I purchased a complete system and slowly pieces broke. When trying to replace I had to jump through multiple hoops and wait foe the warehouse to review if my item is Eligible for warranty. It has been 4 weeks and still no replacement. Additional items have broken and unable to get a response. If I could leave negative stars I would. Steer clear of this company!!!

STAY AWAY. I WILL NEVER USE THIS COMPANY AGAIN. Paid for overnight shipping when they drop ship and not actually in possession of the item. Order a light on a Monday 1 day expedited shipping. Got my light Friday. They charged me $105 extra. Asked for refund and was told that I wouldn't get it until I got the light. Light showed up and was clearly an open box item not brand new. Complained and sent pictures before I even opened it and said I wanted a refund. I was told to open it. No surprise it wasn't packaged correctly. Styrofoam didn't stop light from moving around. Box of extra wires was just tossed in loose banging around on the inside. No surprise when I plugged it in l, it only lit up red. Went back on their live chat (which said they were online) provided additional pictures. No one bothered to respond. After an hour I gave up and disputed the charge with my card provider. AGAIN. BUYER BEWARE. STAY AWAY. I WILL NEVER USE THIS COMPANY AGAIN.

What went wrong? 2 major issues, incomplete kit shipment and DOA inline fan. The flex ducting has not arrived 15 days after the main shipment. This kit is a 400W HID light and requires cooling to extend its' lifespan. That brings us to the next point, fan DOA. Customer support (chat) says they need pictures sent to tech support to diagnose the problem. Really? the fan doesn't turn and the motor hums, what is there to diagnose? It takes 2-3 business days for support to email back, then if they have additional requests requiring a response, it takes anothe 2-3 business days to respond. I have been working on the problem now for 7 days and feel no closer to resolution. Obviously, this type of support leads to elongated time to resolution. Oh, and there is no weekend suppport. Update 12/27/2023 No response from tech support request of 12/20/2023. My last interaction with support the tech asked for (and did not recieve) a 5 Star Trust Pilot review. Why? Because my question was not addressed, in fact, I don't think the question was even read. I was just given a link to an outdated video on the Air Cube system when my questino concerned HID lighting. Spend your money someplace else, the components are just "ok", the videos are from 7 or more years ago and are some what misleading. In my estimation, this is NOT a complete kit. I still have not recieved the ducting from my intitial order dated 11/25/23.

Bought a 1000 hps cool tube, with a bad bulb, I had to order another bulb on my own to figure out what was the problem. They do not stand behind their products and want you to jump through a bunch of hoops and send emails and pictures and very long video that requires too much space for a regular email and it takes 3 to 5 days for each back and forth response. And all this for them to not even replace the item. Bad company!!! Stay away!!! They have changed business names before.