GrowAce.comReviews of growace.com

New First time customer, I ordered 4 days ago, one if wich was a Holiday and my order showed up on my porch today fast!. What i ordered was accurate to the description. I will shop from Growace.com again. Highly recommend, and remember people seldom leave reviews when they are satisfied with the purchase but EVERYONE leaves a bad review when they are dissatisfied with the purchase hence why there may be more bad reviews than good on here

Biggest Butt-Jam on the planet. As so many have expressed, this is the worst site I have ever done business with. Customer service is nonexistent. Bought a bulb. As soon as I placed the order, received an email confirmation and directly after came one requesting a rating, as if they had done me a great service by accepting my order. Received another email a week later telling me that the order had shipped. It was delivered at about the same time. There was no fragile or handle with care labels and the bulb was broken. Immediately contacted customer support, was advised to take photos and send, which I did. This was at the end of August. Have made numerous calls and still getting the runaround. They obviously don’t have supervisors as they would not let me talk to them. Totally frustrated!

The 105 gallon resivoir will not hold under the water pressure gone through 2 of them in a month 210 gallons of water on my floor I messaged growace and they've been ghosting me the dowel rods are weak and hollowed not strong enough to hold the water they assured me it wouldn't happens again I don't appreciate being ghosted after spending 700 dollars with these guys not a good impression

I bought a bulb from these guys and paid for two days delivery. Thirty two days later I received it. Twice they told me that they were going to send my money back.217 dollars for a one hundred dollar bulb my word means something to me I would not buy from them ever again and I tell everyone I know what they did I have never dealt with anyone as bad as they are. Marty Mo.

Wow guys thanks for the reviews u guys gave was looking for lights first time indoor growing but I'll look elsewhere wow thanks guys guess I'll check growing with lexes world the wow

Worst customer service ever! I ordered a Phat Filter, 6" x 39", 800 CFM and when I opened the box there was a huge dent and charcoal dust all over the place. I wrote 2 emails to customer service and all I got was crickets. They haven't responded to my inquiries what so ever. I would never order another product from these con artists. Under no circumstances order anything from these scammers.

Terrible bunch of liars. Claim to be "small family owned business who care about their customers". Bull crap. Claim "outstanding customer service" Bull crap. On hold for 13 minutes trying to find out why my product ordered 31 hours prior hadn't shipped. Given a line of total CRAP. And no guarantees it would ship anytime soon. Bull crap! Update: Called last night and was told my item -- despite being listed as "in stock" is "probably" out of stock. I asked for refund and was told "maybe". I filed fraud complaint with PayPal.

I needed my bulb replaced because it arrived damaged. Thank to Growace, without any hesitation my I got my replacement yesterday.