Grill CollectionReviews of grillcollection.com

It's rather meaningless filling out a review as the main part of my purchase is on backorder. It would be nice to get an update on the status of my grill head without me having to ask.

I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinning down the delivery date was not possible. The warning rack finally arrived in early July almost 2 months from original purchase date. Just be aware when ordering product it may take quite awhile. Other than that the experience was good.

Ordered the grill online and the order was accepted. Received an email 2 days later about the ADDITIONAL $1600 "shipping charge" that I could pay half of. Don't waste your time.

I ordered an NG grill, the grill was shipped in a box annotated "NG". In addition to install and operating instructions I found an "NG conversion kit". I was confused about that so I called to ask if I was required to convert the grill myself. I was told that I was, so I followed the instructions provided. I again called you when I was unable to adjust an extremely low flame level. During the second call I was told that I indeed was shipped an NG ready grill and that I had to undo my conversion and reinstall the NG orifices. I was frustrated and irritated by both the erroneous and conflicting customer service information provided and, the waste of time that resulted from that information.

Fantastic price and top notch service. Will buy from them again.

Quality product at a reasonable price

Emails about a discount crossed during ordering process. Asked about discount but never received a response. Disappointed. Not a best practice.

Great communication! Fast delivery. Thanks!