Grill CollectionReviews of grillcollection.com

Response from Grill CollectionJul 16, 2026

Hello, Thank you for taking the time to share your feedback! We're glad to hear that you're happy with your grill cover. We apologize for the delay in shipping and appreciate your patience while your order was being processed. Your feedback is valuable to us, and we'll continue working to improve our processing and shipping times. We hope you enjoy your purchase, and we look forward to serving you again in the future. Thank you for choosing us!

Response from Grill CollectionMay 24, 2026

Thank you for your feedback. We truly appreciate you taking the time to share your experience. We’re glad to hear that you found our company responsive, though we sincerely apologize for the frustration caused by the assembly instructions, video guidance, and the discontinued cover option. We understand how disappointing that situation must have been. Please note that, upon review, a discount had already been applied to your total order, and free shipping was also provided. We appreciate your patience and understanding, and your feedback will be shared with the appropriate team for review and improvement. Thank you again for your business.

Response from Grill CollectionNov 1, 2025

Thank you for your review! We are glad that everything went smoothly with your order.

Response from Grill CollectionOct 10, 2025

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that the follow-up met your expectations.

Response from Grill CollectionDec 11, 2024

Thank you for your kind words and for choosing us for your MHP grill purchase! We're thrilled to hear that you had a great experience with your order and that our team was able to meet your expectations with prompt delivery and tracking updates. MHP grills truly are excellent, and we're delighted to have been a part of your journey to get another one. If you have any questions or need assistance with your new grill, please don't hesitate to reach out—we're here to help. Thank you for your trust in us. We look forward to serving you again in the future!

Response from Grill CollectionOct 21, 2024

Thank you so much for sharing your experience with us! We’re thrilled to hear that you're impressed with the quality, packaging, and service, and that our rotisserie ring and kabob holder met your expectations. It's unfortunate that your first experience with a knock-off product was disappointing, but we're so glad you found the right fit for your Napoleon Grill. We pride ourselves on providing high-quality, durable products, and we're happy to know that our rotisserie has made a difference. If you need any further assistance or have questions in the future, feel free to reach out. We're always here to help and ensure you continue to enjoy your purchase!