Grill CollectionReviews of grillcollection.com

I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinning down the delivery date was not possible. The warning rack finally arrived in early July almost 2 months from original purchase date. Just be aware when ordering product it may take quite awhile. Other than that the experience was good.

Emails about a discount crossed during ordering process. Asked about discount but never received a response. Disappointed. Not a best practice.

I didn’t like the sliding door chimney regulator on top of my primo XL. It unintentionally broke (no kidding) and I ordered a daisy wheel regulator. Customer Service said they had none in black, but could send a red one. I agreed. Three days later a black sliding door one shows up. Good enough. But where did the red daisy wheel go. I’m still satisfied.

Lots of excellent, friendly communication, so I was confident my part would actually arrive, and it did. On the other hand, I bought a $50 part and had to pay a $50 flat shipping rate. This is ridiculous.

Everything was fine except please consider adding a couple new screws to replace the old ones. It may seem simple but think about it... to replace the gas regulator there are four (4) small connecting points.

I love the product. I loved the communication. I hated the time that it took to get to me.

The products once I received them were great but the customer service displayed wasn’t so good. Even though the initial products I ordered were out of stock I was not notified so I was just in limbo waiting.

So far I love the grill but the cover is horrible, does not fit the grill and the material are not suitable for the corner steel, if pull it may get cut. I would expect for a cover that was recommended by the company would fit perfectly buy the front edge is not covered.