Grill Collection Reviews | Read Customer Reviews of grillcollection.com

Grill Collection Reviews | Read Customer Reviews of grillcollection.com

Grill Collection reviews

290 approved reviews, newest moderated first

Mike T.
Nov 21, 2024
Great customer service A+
Some of my items were on backorder for quite a while , but they kept in contact and kept you informed the whole time. Great A+ customer service
Response from Grill CollectionDec 3, 2024
Thank you so much for your kind words and understanding! We truly appreciate your patience during the backorder process, and we’re thrilled to hear that you felt well-informed and supported throughout. Providing excellent service and keeping our customers in the loop is always our top priority. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out. We’re always here to help! We look forward to serving you again in the future!
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Sergio S.
Nov 7, 2024
Unsolved problem
I bought a Broilmaster P4XF propane. It looks great but it doesn't work as it should as it gets way too hot (over 800F) in the LOWEST setting. They were helpful to replace the regulator under warranty. Didn't help. After that they lost interest in solving the problem. Communication has stopped and I still have a defective product. A two star for the fact that the regulator was replaced.
Response from Grill CollectionNov 13, 2024
Thank you for taking the time to share your experience with your Broilmaster P4XF. We’re sorry to hear that despite the regulator replacement, your grill is still experiencing overheating issues. We understand how frustrating it must be to have a product that doesn’t meet your expectations and to feel that communication has fallen short. Please allow us to make this right. We would like to reconnect with you to better understand the situation and explore additional solutions that might resolve the temperature issue. Could you please reach out to our technical support team on this link https://broilmaster.com/contact-us/. Thank you again for your feedback. We’re committed to ensuring you have a fully functional grill you can enjoy, and we look forward to assisting you further.
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Steve
Nov 4, 2024
Easy ordering, great communication, wouldn't hesitate to order again
Order went smoothly and the company was very communicative. Was sent via freight shipping so it was delivered on a pallet to my front gate and then I took over from there. The product was high quality and exactly what I wanted. Wouldn't hesitate to make another order.
Response from Grill CollectionNov 13, 2024
Thank you so much for your kind words! We're thrilled to hear that your order went smoothly and that the product met your expectations. It's wonderful to know that the shipping process and communication made for a positive experience, and we appreciate you taking the time to share it. We look forward to the opportunity to serve you again in the future—don't hesitate to reach out if you need anything. Enjoy your new product!
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Brett E.
Oct 15, 2024
Poor order processing
I made the order on the website, then paid for the order via another email, then got a confirmation email, and waited 10 days with no communication other than marketing messages. I contacted grill collection and was told that the warehouse didn't get back to the order team in time and my payment authorization was lost so I had to pay again. No apology, no effort to make it right. Surprisingly, I paid for the order again, and got confirmation again, but this time I got 2 tracking numbers. I got two orders but was still missing the main component so called and after a hassle was given another tracking number. All parts ended up arriving and I'm impressed with the quality. Order experience was a 0, but the parts ordered are a 5 so I ended up at a 2. I can get quality equipment elsewhere so probably won't be back.
Response from Grill CollectionOct 21, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced with your order, from the initial payment complications to the confusion around shipping and tracking numbers. This is certainly not the experience we aim to provide, and we deeply regret the lack of communication and the inconvenience it caused. We’re glad to hear that despite these challenges, you were impressed with the quality of the parts. However, we completely understand that the order experience was frustrating and fell far short of your expectations. We will be reviewing this situation internally to ensure it does not happen again, and your feedback will help us improve our process going forward. While we are disappointed to hear that this experience may prevent you from returning, we truly value your business and would love the opportunity to make things right in the future. If there is anything we can do to address this further, please don’t hesitate to reach out. Once again, we apologize and thank you for your honest feedback.
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PJ
Sep 20, 2024
All round an excellent experience!
I just received my new rotisserie ring and kabob holder and was immediately impressed. The quality, packaging and service was excellent. I purchased a knock-off first and was very disappointed with the quality of the parts. Very flimsy with poor fitment. I'm so glad I found the proper rotisserie for my new Napoleon Grill.
Response from Grill CollectionOct 21, 2024
Thank you so much for sharing your experience with us! We’re thrilled to hear that you're impressed with the quality, packaging, and service, and that our rotisserie ring and kabob holder met your expectations. It's unfortunate that your first experience with a knock-off product was disappointing, but we're so glad you found the right fit for your Napoleon Grill. We pride ourselves on providing high-quality, durable products, and we're happy to know that our rotisserie has made a difference. If you need any further assistance or have questions in the future, feel free to reach out. We're always here to help and ensure you continue to enjoy your purchase!
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Diana
Sep 7, 2024
I would give no stars if I could
I would give no stars if I could. I waited 2 months and when I finally received the product, it was not what I had ordered - it was a grill that has to be installed and I ordered a portable. Absolutely not usable for my purposes. I asked to return 2 weeks ago and I’m still waiting on a return label. I reported this company to my credit card company and to the BBB for fraudulent business practices.
Response from Grill CollectionSep 19, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be, especially after waiting such a long time to receive the incorrect item. We would like to resolve this issue as quickly as possible. We will provide the return label ASAP. If you do not receive it by then, please let us know immediately, and we will escalate the issue to ensure it is addressed promptly. Regarding your concerns with our service, we assure you that this is not reflective of the standard we strive to maintain. We take reports like these very seriously and will be investigating the matter internally to avoid such occurrences in the future. In the meantime, if there’s anything else we can assist with, please don’t hesitate to reach out. We want to make things right for you. Thank you for your patience and understanding.
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Jeff
Aug 27, 2024
Great Customer Service
There was a six week delay from the manufacturer for the item I ordered and Grill Collection always keep me informed about the status of my order and provided shipment tracking information when it shipped. When my order arrived it was perfect. I couldn't be happier. I would definitely order from them again.
Response from Grill CollectionAug 28, 2024
Thank you so much for your kind words and for sharing your experience with us! We apologize for the delay in your order but are thrilled to hear that you were kept informed throughout the process and that you are satisfied with your purchase. Your satisfaction is our top priority, and we're glad to have met your expectations. We truly appreciate your patience and understanding during the delay and are delighted that everything arrived perfectly. It's wonderful to hear that you would consider ordering from us again; we look forward to serving you in the future! If there's anything else we can assist you with, please don't hesitate to reach out.
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deborah S.
Aug 2, 2024
Excellent service
Excellent service! Great website, full range of products, easy ordering. They kept me updated on the status of my order and let me know when it was on the way, and even followed up to make sure it arrived and that I was happy with it.
Response from Grill CollectionAug 7, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our website and service. Keeping our customers updated and ensuring they are satisfied with their orders is very important to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!
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