Grill Collection Reviews | Read Customer Reviews of grillcollection.com

Grill Collection Reviews | Read Customer Reviews of grillcollection.com

Grill Collection reviews

Showing 60 reviews with 1 star · Clear filters

Happy B.
Oct 19, 2026
I did not receive my order
I did not receive my order, a refund, or anything at all.
Response from Grill CollectionOct 23, 2026
We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing it is to have an order marked as delivered when you never received it. Please know that we have already filed a claim with the shipping carrier and are actively working on resolving this issue. We understand that this has taken longer than expected, and we truly appreciate your patience while we work toward a resolution. We apologize again for the delay and lack of communication, and we will continue to work on this matter.
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Steven H.
Sep 18, 2026
Waited over a week after ordering the…
Waited over a week after ordering the BBQ Everdure cube, carring case and a few other items only to receive an "order update" email this morning that all of the items other than a scraper and grill light are "discontinued/no longer available". Obviously, this company lacks integration between its online ordering platform and inventory program. Unacceptable. Stay away.
Response from Grill CollectionSep 23, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment caused by the unavailability of the items in your order. We understand how frustrating it is to place an order and then learn that several items are no longer available. In this case, the availability information we received was based on an update from the manufacturer. Unfortunately, inventory can change very quickly, and we are not always able to update the availability on our website immediately when a manufacturer discontinues or runs out of an item. We understand that this can create a poor customer experience, and we apologize for the inconvenience. We are continuously working to improve how quickly we communicate manufacturer inventory changes and keep our website information as up-to-date as possible. Thank you for your feedback and for bringing this to our attention.
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Rich B.
Jul 8, 2026
Delivered with out signature required
Smoker was delivered without required signature, shipping company dropped at the end of the road in damaged condition and left. No notification given, three weeks still waiting on response from grill collection.
Response from Grill CollectionJul 16, 2026
Hello, Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had. We understand your frustration regarding the delivery and the condition of your smoker upon arrival. After reviewing your case, we can confirm that your request for touch-up paint has been received and is currently being processed. We are actively following up on your request and will provide you with an update as soon as we receive one. We appreciate your patience and understanding while we work to resolve this matter.
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Richard
Jul 7, 2026
No response to damaged shipment
A large smoker was shipped without a signature required on delivery. Shipment was damaged and dropped at the end of driveway when no one was home. Phone calls and emails were quickly answered, but there were no results to take care of the problem. We were told that the situation would be taken care of and someone would call back each time we called. After 3 weeks we still have no response. Typical of a lousy Internet retailer. Big fancy website to draw customers in, lots of communication but no results. We should’ve spent a little more money and bought local. The shipping company response was that we had to deal with grill collection, they would not deal with us.
Response from Grill CollectionJul 16, 2026
Hello, Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had. We understand your frustration regarding the delivery and the condition of your smoker upon arrival. After reviewing your case, we can confirm that your request for touch-up paint has been received and is currently being processed. We are actively following up on your request and will provide you with an update as soon as we receive one. We appreciate your patience and understanding while we work to resolve this matter.
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Rob D.
May 19, 2026
Very deceitful business
Very unreliable. First time I ordered, they gave me a great deal and a day after I placed the order, they emailed that they were out of stock and didn't know when it would be back in however if I paid another $600 for shipping, they could get it from another warehouse, even though their website says free shipping over $400. I declined and asked for a refund. A few weeks later, I contacted them and asked if they had gotten it back in stock. They said they had. I placed an order that day and again, a day later got the same email that they were out of stock but if I paid for shipping (this time $200) they would send it from another warehouse. Again I cancelled and got the item from the manufacturer shipped in three days, for less than this company was charging even though they never fulfill the orders. I don't know how they are still in business and why Kenyon allows them to claim they are distributors of their products. Avoid at all costs.
Response from Grill CollectionMay 22, 2026
Hello, We’re sorry to hear about your experience and understand your frustration. To clarify, when an item is unavailable from the primary warehouse, we may offer an alternative shipping option from a different location. This is presented as an option only and is not mandatory. Customers are free to decline and proceed with a cancellation or refund if they prefer. Additionally, our website does not always reflect real-time inventory, as stock levels change rapidly across multiple warehouses. In some cases, an item may appear available but has just sold out or been allocated before the order is processed. We regret any confusion this may have caused and appreciate your feedback, as it helps us improve our communication and processes. Thank you.
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Mark
May 14, 2026
Awful experience.
Awful experience. Took way too long to get anything, and then received the wrong size grill cover. Company at one point sent a false supposed proof of delivery but it was from the wrong carrier and had no name or street address for the alleged recipient. Then I have been trying to get a refund after sending them photos of the grill with a tape measure and just got jerked around. Finally had to go to my credit card company to get my refund.
Response from Grill CollectionMay 18, 2026
We sincerely apologize for the frustration and inconvenience caused by this experience. We understand how disappointing it was to receive the incorrect grill cover size and the delays encountered during the resolution process. A full refund has since been issued for the order. The reason the matter could not be resolved more promptly was due to our shipping and return policy requirements, which include retaining the original packaging for return or replacement processing. Unfortunately, the original packaging had already been discarded. Technically, we were willing to provide a replacement since the issue was related only to the incorrect size received; however, the return policy requirements needed to be followed in order for us to proceed accordingly. Please note that the item is required to be returned, and we are currently working on this process. As the order has already been fully refunded, we are unable to proceed with further action without your response to our email. We kindly ask that you reply so we may assist you appropriately. We appreciate your feedback and apologize again for the inconvenience.
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Rosie V.
Mar 7, 2026
POOR! Took 6 months to get replacement parts. Promised soon to receive and than oh wait another month. By the time I received I had already purchased a different grill, now three different charge
POOR! Took 6 months to get replacement parts. So purchased different kind of grill and now trying to return the parts as do not trust quality as the initial grill did not last long. Now have three different charges to return/too costly to return.
Response from Grill CollectionMar 13, 2026
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
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David T.
Dec 16, 2025
False information
Despite the web page indicating that a tracking number will be provided within 1 day and delivery can be expected within 10 days, neither occurred. After paying by Zelle and the passage of 8 days, my inquiry resulted in my being told it will be 4-5 weeks. There was no assurance that time frame would be followed. I requested an immediate refund by the payment method used. For now, nothing received
Response from Grill CollectionDec 20, 2025
Thank you for your feedback. We appreciate you taking the time to share your experience. While the issue was outside of our control, we’re always here to help and will continue doing our best to support you.
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