Grill CollectionReviews of grillcollection.com

Response from Grill CollectionFeb 1, 2022

Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Some of them are really having uncertain lead times because of the pandemic's effect on their manpower and production. Rest Assured, we prioritized those early orders to get the most recent stocks from the Manufacturer itself and we follow right away the decision of the customers towards their orders. Our customer's satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.

Response from Grill CollectionFeb 1, 2022

Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We are terribly sorry for all the inconvenience this has caused, though, please know that this isn't the experience we want you to have. We are doing our best to process your claim and rest assured that we will work on this as soon as possible. All the details have been forwarded to the right department and we are only waiting for an update. Don't hesitate to reach us via call, email, or text. Our specialist is working on this case and will send you an update as soon as possible. Thank you and stay safe!