Charis H.
I have Never written a bad review but here's my first.
I have Never written a bad review. This will be my first. I wanted to return two unopened items *napoleon grill baskets. I provided the required information and submitted photos showing the items are unopened, unused, and in perfect condition on January 31st. Yes they make you take pictures of the products and the boxes they arrive in and submit them. Again, I did this on January 31st. Today is February 14th, and I have yet to receive the truth label. I have gotten a run-around from them each time I call asking for it. At this point it's fair to say that they are basically refusing to give me a return label so I can be credited these two grill baskets. The last time I called they told me they were seeking approval from Napoleon company. And they'd have it the return approval for me in 48 hours. That was 4 days ago. Yeah still no label. I wish I didn't have to write a negative review about this company, Grill Collection, but this isn't right.
Response from Grill CollectionFeb 17, 2022
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We are terribly sorry for all the inconvenience this has caused, though, please know that this isn't the experience we want you to have. We are doing our best to process your claim and rest assured that we will work on this as soon as possible. All the details have been forwarded to the right department and we are only waiting for an update. Don't hesitate to reach us via call, email, or text. Our specialist is working on this case and will send you an update as soon as possible. Thank you and stay safe!