Will S.
I live in a Greystar property and my…
I live in a Greystar property and my experience has been very bad at Ballard Public Lofts and Market in Seattle, WA. The corporate office is impossible to contact and appears to hide behind a website pointing you back to the local manager of the apartment complex, who has been useless. Here’s my experience. My expectations of a luxury apartment are that they pay attention to the person paying the premium price. That has not been my experience here. Yes they address you with friendliness but in the end nothing really changes, so let me tell you about my personal experience, and what has occurred. I moved into a very small unit. About a month after moving in noise above me was so loud that it would jolt me awake in the middle of the b night. I complained for at least a month and nothing changed. Finally, they offered me a larger apartment at the same price but I had to pay $600 to move. I chose that option because I needed sleep. I also pay $35 a month for each of my two pets and $165 additional to park in a gated garage. Supposedly this garage is secure but during my time here there have been a break in to at least one car in the gated garage and most recently my new car with less than 6500 miles was damaged on the bumper. This is because management chose to assign three SUVs in parking spots right beside each other. These spots are more for compact cars even though they have compact spots as well. As for the pet fee, I assumed it, along with the $300 deposit to be for use of an amenity on top of the roof specifically for the pets. Some of the neighbors here never clean up after their dogs. My dogs have actually been sick twice which has cost me over $500 to treat them. I have complained constantly about this and yes there has been some change, but it is all starting again and I have had to begin complaining once again. One neighbor encountered a homeless man he had to run out (all elevators and gates require a fob so we still don’t know how he accessed a tenant only area) and I encountered two homeless appearing people at 4:30 am on the roof smoking pot (I’m told they were guests). My dog actually ate some of their emptied residual and became very ill. Most recently I have had a theft right outside of my door. And was awakened at 3:30 in the morning by someone trying to get in my front door. I live in one of the live/work spaces which has its own entrance on the street. It was a poor choice for me to move to this complex. Now I want to move out 30 days prior to the end of my lease and they are not going to give me any concessions. When you try to call the corporate office, they have no contact information and just hide behind a website. Luckily, I’m smart enough to figure out how to get the CEOs name and email address and will be reaching out to him as well. This is my experience. You may have a better experience because you may not expect as much as I do. So with that in mind, make your choice. With all of that said, I do want to point out that Dallas who manages the maintenance is the best employee they have. You will soon see a response from management that is a lot like all of the other responses. I have seen when someone has something negative to say. I’m sure I will have another post coming soon. There is little to no security patrol here. I have noticed a security officer every now and then who goes through the building and up on the roof and takes pictures of the time that he is there. He’s a friendly guy, but I’m not sure what benefit he is bringing.