Great Southern BankReviews of greatsouthernbank.com

Steer clear of this bank. Don't know if they are intentionally screw ups or just that incompetent. Multiple issue from the start. More interested in chatting amicably than doing their job, i.e, trusting them to execute instructions correctly with one's money. If you value your money - seek out a credit union. Still waiting 2 weeks later for a $30.00 wire transfer fee credit. Yes, I've brought it to their attention. Customer service is useless.

Rude horrible staff was rude when I paid out my home loan and rude when I try to get a car loan I am going to cancel the car loan

It's their money, not yours. Customer service and there security staff are awful to deal with. After 35years with their services. I have been treated terrible and would not recommend any of their services.

After being a member for many decades I have taken my banking elsewhere. When contacting the bank (on their app messaging platform) to ask for someone to contact me about my home line I was advised "It is best to discuss this with a specialist. Please reach out to our Home Loan Solutions Team directly on ... for assistance." Then when I did this the staff member had no idea of how to process my request. I had several calls to the bank in 2024 and all of them left me scratching my head as to whether I had even called the bank. Communicating with the bank was difficult, the helpdesk were far from helpful. Everything just became too difficult and staff did not seem willing to help (I actually felt like I was disrupting the staff or asking stupid questions). Weirdly, the only thing that was easy was closing my accounts - I actually got someone who was knowledgeable and helpful.

I joined a credit union in 1970, which went through a number of mergers over the years, ending as CUA, which a few years back rebranded itself as GSB. Since that time multiple regional branches across QLD have been closed. A few weeks ago, my wife and I (retirees on the age pension, me in my 70's) were advised that our accounts (and membership) were being closed. Despite our request for a reason as to the closure, we were provided with a copy of the bank's 'terms and conditions' to sort out where we went wrong. A clear refusal to articulate the specific reason/s when we asked for this. I can only conclude we do not have enough money sitting in their bank to make us worthwhile. I can raise a complaint externally, but who would want to stick with an institution that stinks?

Paid just under $400k over 20 years on $200k mortgage. As of today owe $213k with 17 year left. Asked where all the money has gone. Made complaint January last year, invited into head office January this year, witnessed lie upon lie and "TYPO'S" changed on statements and spread sheets. They closed complaint last week, defaulted the account for last 12 months (even though I kept up repayments) no notice of default received, cannot refinance with a negative credit score. No answer to original complaint "own your home sooner" what is total repayments including extra weekly payments on average $500/week (and $100k deposit) over 20 years. They will not answer this simple mathematics question with numbers just dishonest words of utter crap. Two heart attacks and held hostage after 20 years of head down, bum up work for nothing. Can't even take further as will not close complaint. It begs the question! Named a bank but operates as a credit union, disgraced former Westpac CEO's GSB/CUA recruited to make new online banking software (about to roll out) named "CONSTANTINOPLE" Stay away and if you already in get out of and while you can!

False claims! They claim on their website to clear foreign issued cheques within 8 weeks maximum. Don't believe it. I deposited two government-issued bank cheques on separate dates. They first claimed they're having trouble communicating with the bank, then tell me the cheque will clear in 2 months to the date of deposit. then told me both cheques are scheduled to clear on dates that is two months from deposit. Not 8 weeks. They maintained those are the dates.

I used their term deposit for six months, there were issues with paying me interest and closing my account. They finally paid 3.3 percent instead of the 4.7 promised. I was never provided any documentation or explanation as to how they arrived at their figure. I talked at length in person and on the phone. I was met with obfuscation and vague promises, eg a manager would call and explain and detailled breakdown would be emailled. Nothing happened, no email, no managers call. I strongly advise you, do not trust this bank.