Great Southern BankReviews of greatsouthernbank.com

Just awful. Rude staff, locked accounts, denied access to my money and account multiple times, card constantly not working, useless staff both over the phone and in branch. Why trust them?

worst customer service imaginable. cant answer simple questions regarding billing cycles and balance due dates. when requesting assistance with above they send inaccurate statements with the pretence of being helpful but really are taking the piss deliberately

Anyone with savings accounts check the interest rate you are receiving, as your account may be 'obsolete' or as we were told, doesn't exist anymore and you won't be receiving the advertised online interest rate.

Been a 10+ year customer with Great Southern Bank, and banked at many different branches in various towns. I appreciate the way they handle security. I hope that it continues. For a larger bank, I still feel that my account(s) is safe from unauthorized access.

Runaway from great south bank as far and as fast as possible , they treat customers as scammer . They hold your money for however long. Once your money is in this bank , it is not yours . Banks are tough these days , but this one is by far the worst . My father passed away , I wanted to send 50k to an India reputable legit charity trust account for my fathers funeral praying service as my own culture and religion choice . Called customer Service , the nice support had to ask me the purpose and remind me scam risk before increase my payment limit which is fair . Second day , I was required to call fraud team , talked to Annal(unsure of spelling ) . Got asked dozens of private offensive questions such as What for? Who to send to Who are they When did I know them How did I know them Do I know all of them How long have I been with them How do I communicate with them Why did I open account with this bank What happed to my other bank … ……. I gave full authentic detailed answers, I offered to go to the branch to get myself verified . I offered to make a statuary declaration, if anything is wrong , I am full responsible and not after the bank . I gave them the name of the charity leader , there is phone number for the charity for them to check up on the form .the Guru is widely known and easily googled . After 54 min questioning , they did not want to send the fund . I can’t delay my father’ funeral praying service payment , the charity is kind enough to do it without getting paid , but it is wrong to take a free ride for the very critical process for my fathers soul . I asked them to cancel the transfer and send the fund back to my account asap if they can’t transfer it . And unblock my account . She told me it takes up to 1-2 business days for the fund to be back . My account can not be unblocked , it is subject to further review . After nearly an hour questioning , I cried and asked what’s wrong with me spending my own money for my dead father’s funeral praying service , she hung me up . Now it’s one full week, my fund is not back . Customer service and branch staff are understanding and trying to help , but they couldnt help . Apparently, great south bank fraud team made sure some one must be scammer . They believe it is me or my charity . I took my Govermemt job payslip , bank account savings to the branch . I am not scammer , my compassionate charity is pure and innocent . If someone has to be fraud and scammer in this process , it’s you Ms Annal , it is your fraud team , it’s great south bank . You don’t send the fund , you don’t refund . You are too incompetent to know your real people , real customer . You treat your customer as scammer using the good will “making sure you are safe “ Your system is incompetent to provide the service . So much stress for the process , it’s more painful to write it but I do it for all ppl to see so that no one else falls into your trap again . They hold your money , not letting you spend your critical money for your safety , same smell as not letting you go to work or seeing your family for your health . If you don’t want your money to be blocked and held by the bank for your safety , don’t come to this bank .

Can’t even purchase a Nintendo add-on for Mario kart 8 (g rated) because of the fact I’m under 18. Kinda ridiculous how they’re blocking purchases like that just because I’m under 18 when my other bank allows it perfectly fine and especially since it’s G rated and they refuse to change it until I'm 18...

Ok for the most part, savings rate is strong with minimal conditions. Importantly you get refunded all your international transaction fees at the end of the month. Only a couple of issues where they've frozen my account and withheld my money requiring ID checks, but there were done quickly. I'm sure I'll remain a customer so long as I don't encounter any further issues down the track.

I feel it is too much to give them one star. Terrible service and leadership. I went to castle hill branch to open one account for myself. The male staff did not greet, not even introduce himself. While he was sitting on the chair, not even offered me to take a seat. First question was that we only open the account for citizens and PRs. I said I am. Second question was that , why you don’t open the account with other big 4 banks. I was shocked with the service. Should this be his job to tell me what bank account your bank offers to customers. I said it is a silly question from a bank staff to ask their customers why they choose this bank. He said it is their policy to ask this question. Later on I requested to talk with the branch manager. A young lady showed up without introducing her name, she just said I am the branch manager. We don’t ask customers to sit down because some customers hurt themselves in the branch and customers can choose to sit down by themselves. And it is their bank’ policy to ask why customer choose this bank rather than other banks. I was shocked. I thought it is the business manner to tell people your name when you start a conversation. And if you donot want to offer seat to customers, why you still have chairs in the branch. I cannot believe why this bank invested so much money to set up a branch in castle hill but they have such terrible attitude towards their customers.