LivelyReviews of greatcall.com

First, phone service is advertised $20 monthly. Every bill I received was $30 monthly. When I enquired bill was 50 percent more than advertised and asked for explanation at best buy (place of purchase) no one could give an actual answer; just possibilities. I was told to call the customer service number programmed in the phone. Called a dozen times over 2 day period and placed on hold every time. Last call I was on hold 4 hours before hanging up. Second, phone began misdialing recent numbers I would select (not occasionally but every time). Third, it takes 5 steps to actually dial out. I am a tech savvy,60 year old with good cognitive abilities that found the programming frustrating at best, yet the main selling point is how easy to use. My droid dials out in 2 steps. The best experience I had with the jitterbug was literally putting it under a sledge hammer. What really annoys me is that a company like yours is allowed to continue to fraudulently sell these

DO NOT WASTE YOUR MONEY! When I first signed my mom up in 2022 the customer service was great. Now, I've been trying for 2 months to reach them but after holding for so long, I have other things that come up and cannot hold indefinitely. My mom's smart phone is JUNK. It does not get internet even when there are 5barss and that's only in town...we live in a rural area where cell service is spotty. My mom tries to get internet in town, but when she cannot, she doesn't know how to call them and even if she did, she wouldn't know how to help them diagnose the issue. She is not tech savvy whatsoever. I've called 3x now and it's always from home where we have 1 bar but have wifi. Most times the phone connects to wifi and when I call lively they try to diagnose it when it's connected to wifi, so of course it connects to the internet then and even turning off the wifi it doesn't work. It's when trying to connect via the towers it does not even connect to internet. They are unable to figure out the problem. Next thing is the phone is always DROPPING names and numbers from the contacts. As I sit here, on hold now for 15 minutes, with no indication of anyone ever ever answering, why not update your recording to at least give a # in line for waiting in the queue, or the # of minutes of anticipated hold time? No consideration that older people don't want to hold. Service just all around sucks and I am moving my mom to a regular phone (instead of this proprietary POS that Lively cannot even figure out) and regular mobile service, because this is not worth it. They should be paying me to sit here and hold!

I can hear on the phone. Only good thing I can say. To get to use the alert button, you have to take the $34 plus taxes plan. 3 months later I got charged $35 more for over data usage. This month my bill is up to $175. I will not recommend this phone to anyone.

I purchased a stupid $100 flip phone for my mom after an incident happened to keep her safe! Here it is a month later and they were trying to charge me $55 for a $15 plan claiming that they didn't charge me last month except for the activation fee! The rep that I called was rude, he kept talking over me! I'm taking that overpriced flip phone back to the store and I canceled the service! Thank goodness I didn't do the automatic payments otherwise I would have ended up paying it anyway!

“No service” since 1/1/2023. They want to beat you into submission to upgrade your phone. What they are doing to the elderly is immoral and criminal. PLEASE contact your Senators, Representative and FCC and file a complaint against Lively. Cancel your service and get as far away from this company as possible.

I wish there was 0 stars. No service for 6 days already (since Jan 2nd) where even 911 emergency calls won’t work. Ridiculous company scamming seniors and the elderly.

My 91 year old mother has a Lively phone. The locater service stopped working on December 26th and the phone service stopped working on January 3rd. They are blaming it on a software update that negatively affected the jitterbug flip phones. Nothing works for incoming or outgoing calls. Their recording suggests that an alternative phone be used for 911 calls. What about customers who do not have an alternative? Today is January 7th and they STILL HAVE NOT FIXED THE PROBLEM!!! This is ridiculous. They term themselves "reliable" and try to cater to seniors who have limited technical ability. If they really cared this problem would have been corrected within hours.

"No service" as of Jan 3nd, the tech claimed they had experienced some sort of problems related to the weather/storms. Now it's Jan 7th and still no service. Initially told it would be resolved in 24-48 hours. Tech claimed this was only affecting the "flip phone" models they offered. I asked if they would send me a working phone replacement as a workaround in the interim. They rep told me it would be faster and easier for me to go to Best Buy and purchase a phone myself. Tech then told me they would not send a replacement phone while their service was down. TRASH Customer Service.