LivelyReviews of greatcall.com

I purchased a Jitterbug Flip2 at BestBuy based upon AARP magazine and Lively website noting that the phone was capable of voice texting. This is only partially true. You can compose and send a text using voice but you cannot have inbound text read to you. Upon calling their help desk, I was told to turn on speech within accessibility options. This is basically a screen reader which seems to only work on menu screens and sub-screens but, not once you are into the text conversations list.

I have had service for elderly family members for about a year. The Jitterbug flip2 phone is okay, but you really need to understand its capabilities and menu settings. For instance, you can hide Alexa, and basically everything on the main menu just having phone, txt, pic and nothing else. You can access this through settings accessibility, then go all the way to the bottom, where it says hide menu items. I learned this from a customer representative that was really good and went out of her way to explain the options and set up the phone correctly. This made a world of difference. Unfortunately, I have called before and have gotten some representatives that you can tell are frustated and not helpfull at all. This really kills the company hands down. I had a problem with the phone was running slow for some reason. Took the battery out restarted it still was running Super slow, almost to the point that it was nonresponsive and unusable. The representative just told me it had to do with the net work, and they had no control of it. I told her it seemed llike it was a firmware issue. Basically disagreed and left it at that. I almost canceled the service and junked the phone. Fortunately, when I called back to find out about resetting the phone, I got the other customer representative who walked me through updating the firmware, resetting the phone and hung on to make sure all was working correctly. in addition told me about the features i mentioned before and helped me learn about the setting. What a difference it makes who you get, they are all over the place over there. They need to do some training or reevaluating, managers, representatives, or some thing but they're gonna lose out on a product that you can't find anymore which is a simple flip phone designed for elderly. The ringer, the cradel charger, you can update contacts for the old man from the website. you can get a human rep, stuff that is disappearing fast that no one else has and I feel they are going to lose it if they don't get their stuff together. FAST. Just look at the previous readings here. I thought I should take the time and write a quick review, cause I am happy with service NOW.

The device would randomly make loud noises at all hours of the night waking my father up. One time it screamed as loudly as a smoke detector. I phoned the company and they claimed it just needed a software update, which they installed at the time. It did not fix the problem and the company tried to tell me that the device wasn't in the charger properly. It was in the charger because the charging light was flashing. When it was in the charger the app on my phone for it claimed that it wasn't in the charger when it definitely was. Once again their answer was that it needed another software update until they saw that it was just recently updated. All in all the entire lively experience was a costly frustrating experience and the help line was way less than helpful.

1. New flip 2 phone would not "auto-connect" on initial power-up 2. After few minutes phone screen automatically said to call service number, which I called, and placed on wait for 7 minutes. I started my called at 5:53 pacific time - time stamp. My number ends with 4085 if anyone at Lively is interested. 3. At 6:01 I was disconnected. No one greeted me. I was just cut off. 4. I called back immediately, and received automated response that service hours were closed as of 6:00 pm. 5. I had dinner, and I am writing this review on the same evening at 6:57 pm. 6. Tomorrow I will return the phone. 7. As a physician who works with the geriatric population, I will now discourage my patients, family and friends from using the Jitterbug phone system due to very poor service. 8. Our seniors, more than any other population, need good, patient customer service. Poor service is an insult to our seniors who need help the most.

Scams. Misleading. I called to downgrade a data plan that we never use and the supervisor tried to upsell me to more data! They charged us $211 to upgrade the software, recognized the error when I called, and still attempted to upgrade the charges. Terrible terrible service. Poorly trained staff.

First, it's a great phone and my mom, who's never had a cell phone before, picket right up on it. (Flip or Jitterbug.) However, we've had no luck getting her phone number transferred with excuse after excuse. Now the deadline for her landline to be turned off is near and her number she's had for 50+ years may be lost. But most concerning to me is all the spam they made her listen to when she called and that, despite saying "no" to all the questions, she ended up with charges for services she didn't want or need. It's been a challenge and she is stressed to the max.

I first purchased two flip phone ones with medical alerts and two fall buttons for my folks. They both learned how to work them…very easy…they are in their late 80’s. They stopped working on Jan. 6 and were sent flip phone twos…hard to work…nothing like what we had initially ordered. Hated them! Note…Fall Buttons were purchased AFTER the recall for the fall buttons….Lively already knew they did not work and would not keep my elder parents safe. On the 6th of January their flip phone twos stopped working and my elderly folks had no phone service….I took my phone…which did not have urgent care… to them…as they don’t live close by…so they would at least have a phone. Then mine stopped working….after being told only the flip phones that had emergency response button were not working. One lie after another. This went on and on….they ended up sending phone after phone….none worked. Finally, the 20th of January I had enough of empty promises….now we are all with Consumer Cellular....much better. I had been with jitterbug for 20 years and was treated like s___!

In January 2023 Lively made a system change that caused my 96 year old mother's Lively Flip Phone to stop working. Lively replaced that simple, helpful phone with a "new and improved" Lively 2 flip phone which is completely unsatisfactory for her. The new menu is no longer simple, nor large enough text for her use. It requires far better vision than she currently has, and too many button clicks for any action to be considered simple. Alexa is no help for her. The old, pre-upgrade Lively was perfect, and she was happy with it for years but this new software makes this phone worthless. I see from other people's feedback that my mother's situation is not unique. The Lively 2 flip phone may now be better for younger people, but is completely useless for many disabled or tech-impaired seniors.