Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

Mary D.
May 23, 2023
Everybody was very helpful
Everybody was very helpful , And friendly everything went so fast and smooth
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Vicki
May 14, 2023
Great atmosphere
Great atmosphere. So pleasant and relaxed you could almost forget you're in a bank. Clerks are thorough and helpful. I left feeling very good about becoming a member.
Response from Great Basin Federal Credit UnionMay 15, 2023
Vicki! Thank you so much for your review! We are super thrilled that you had a comfortable and positive experience, and feel confident it will be the first of many more to come. We genuinely appreciate you choosing us thank you for your membership!
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customer Maria E.
May 9, 2023
Very friendly staff,helpful and very…
Very friendly staff,helpful and very easy to pay my car loans..didn't wait too long,I'm very happy and satisfied.
Response from Great Basin Federal Credit UnionMay 15, 2023
Thank you so much for taking the time to leave this review and for choosing Great Basin for your borrowing needs. Please let us know if there's ever anything else you need. Thank you for choosing Great Basin FCU!
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BK
Apr 27, 2023
An honest thank you.
Great rates ease of access to utilities and information. And knowledge or how to use the app and features the app has to offer.
Response from Great Basin Federal Credit UnionMay 15, 2023
Thanks for the great review! Ease and "simple" are what we strive to provide to our members, so we are thrilled that's your experience. If you ever wish to know more about all the cool and FREE features and tools available within the app or online, please do not hesitate to contact us. We'd look forward to helping. Thanks for your membership!
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Daniel
Apr 25, 2023
a good place to do business
Good people trying to help people .
Response from Great Basin Federal Credit UnionMay 1, 2023
Thank you so much for your review! We are honored at the opportunity to help you and all of our wonderful members. Thank you for choosing us!
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customer
Apr 19, 2023
3 steps plus phone tag to open account
The website says 3 steps to open an account but neglects the fourth step of a week of phone tag with Sara. Since it’s not our first account not sure why this call is needed. To avoid this delay just use the secure message platform or if a verbal confirmation really is needed for some reason make an appointment.
Response from Great Basin Federal Credit UnionMay 15, 2023
Thank you for taking the time to leave your review; your feedback is extremely important to us and we take it seriously. We are in the midst of reviewing our online account opening process to find friction points just like you mentioned and I can assure you will be taking the appropriate steps to improve the process moving forward. So thank you for sharing your experience with us. It's quite valuable. Thank you for your patience and for your membership.
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Roy C.
Mar 8, 2023
Hi thank you sr
Hi thank you sr
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customer
Mar 7, 2023
Excellent
Good bank, good customer service.
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