Great Basin Federal Credit UnionReviews of greatbasin.org

The teller was polite, respectful and knowledgeable

I see,it is good app.

The only security I've received so far is against my own transactions but when my card got used by someone else fraudulently on a Saturday (when the bank's closed), and my money was drained there was no security verification. However Great Basin did resolve my issue and credit my money back to my account first thing Monday when they reopened. Not being able to call ANYONE on the weekends, not even a 1-800 number is very frustrating. Most other banks can be reached out to even if the branches are closed on the weekends. I'll stay here for a while but I'll find another credit union in time.

We used to bank with a big branch but switched because of the fees and low savings rates. We like that GBFCU is local to home and has a variety of products that will serve our family. The sign up process was a little more in depth than if you go to other banks, but we had our new account opened and ready to use with debit cards within a week. However, 3 months in, we realized we weren’t getting all the benefits and high interest rate on our high yield checking. The customer service guy at GBFCU was really helpful and I’m so glad we have a high yield checking, but I was frustrated that it took us two months to get all the perks of the account because of a system error. I signed up for e-bills online (twice), but it didn’t “take” until I called the branch after not getting my higher interest rate for the second month in a row. I was disappointed, and they couldn’t make it retroactive, so if you switch to this bank, be aware of that. Make sure you do all the steps and verify with the branch. Other than that, I’ve been pretty happy overall and am glad to be banking with a credit union now.

So far I like the banking app and account set up was pretty easy.

Easy and fast transactions,,and the best part is they have an amazing customer service, I'd recommend it to anyone.

The staff at GBFCU on S. Virginia St. Reno, is always friendly and welcoming. I give them a 5 star rating. The online program is difficult to log into and lacks clarity.

Ive never has any problems! the people always give me a great answer to my questions and I have had a number of questions. the new Identityiq was confusing to me and my wife. and your staff had not been train on the system they were but they were able to get thru the problems we were having with signing up