Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

607 approved reviews, newest moderated first

Patty A.
Dec 21, 2022
Your customer service department is…
Your customer service department is wonderful. They have patiently helped me create a my account and were very nice.
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Yvonne M.
Dec 17, 2022
Great Customer Service
They offer great customer service. The representative who took my call was nice and very helpful.
Response from Great Basin Federal Credit UnionDec 20, 2022
Thank you so much for taking the time to leave your review! Our call center works very hard to build trusting relationships, and delightful experiences with our members. Thank you for your membership!
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ابراهيم
Dec 15, 2022
ممتاز يعطيكم الصحه والعافيه ❤️🤍
ممتاز يعطيكم الصحه والعافيه ❤️🤍
Response from Great Basin Federal Credit UnionDec 20, 2022
Thank you so much!
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Jenni
Dec 13, 2022
I had a great branch supervisor…
I had a great branch supervisor representative;willing to give me assistance to my concerns.
Response from Great Basin Federal Credit UnionDec 14, 2022
Thank for your review, Jenni! We are stoked you had a great experience with your branch supervisor. It's important to us that we listen to our members to truly understand what they need. We appreciate your membership, and you taking the time to share your experience here on Trustpilot. Thanks!
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Charles G.
Dec 12, 2022
Fantastic customer service
The people who helped me set up my accounts were terrific. They walked me through each process, and answered my questions when I called. A+.
Response from Great Basin Federal Credit UnionDec 14, 2022
Thank you, Charles! We are happy to have you as part of the Great Basin Family and very excited that you had a great experience. Thanks for your membership, and for taking the time to share your thoughts and review here!
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customer
Dec 12, 2022
I requested a high yeild bank account…
I requested a high yeild bank account when i opened my account. I was given a free checking account. I was also told that this bank pays when deposits are pending and I have had multiple situations where I was not paid until the following monday instead of friday like I am supposed to.
Response from Great Basin Federal Credit UnionDec 14, 2022
Hello. Thank you for taking the time to share your feedback. It is frustrating when we don't get what we want or expect, and I'm sorry that's been your experience. I do understand that our branch manager reached out to you and I hope she was able to address your concerns. Please feel free to reach out to us should you need anything else. We hope to earn the opportunity to continue assisting you with your banking needs.
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customer
Dec 11, 2022
Excellent service
Excellent service
Response from Great Basin Federal Credit UnionDec 14, 2022
Thank you for taking the time to leave your review! We appreciate your membership.
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customer
Dec 11, 2022
Great job.
Oscar and Brenda are so professional and was really helpful. Thank you.
Response from Great Basin Federal Credit UnionDec 14, 2022
Thank you for sharing your feedback and review. I've made sure Brenda and Oscar received your kudos. We appreciate the opportunity to help you with your financial needs; thank you for your membership.
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