Roy C.
Eneida Parra was the worst
Eneida Parra was the worst, 3rd visit to get things straightened out… she stood at counter and said that we didnt understand banking, and told us to return in 1 hour to talk to someone, that someone was her, she then wanted us to fill out paperwork and we would have to wait another hour … we got mad and left …. It was their mistake AND INSTEAD OF SAYING SO OR EVEN CALLING SHE SENT … email… showing corrections of where they took $ out of savings to pay car payment It’s ok to make mistakes BUT not to own up to it after telling us we don’t understand is Wrong 😑 Roy and Cindy Callahan
Response from Great Basin Federal Credit UnionJan 17, 2025
Thank you for sharing your experience. We sincerely regret the frustration you encountered and understand how upsetting it must have been. While we strive to provide clear communication and excellent service, it seems we fell short of your expectations in this instance. We value your feedback and will use it to ensure better interactions in the future. If you'd like to discuss this further, please reach out—we're here to help.