Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankSep 17, 2024

Hi Jon - Thank you so much for the 5-star review! We’re glad to hear that Client Services was able to get you the answers you needed quickly. We’re thrilled that you’ve chosen to keep your businesses with us, and we look forward to continuing to exceed your expectations. If you have any further questions, do not hesitate to reach out. We're here to help!

Response from Grasshopper BankSep 16, 2024

Hi Aaron - Thank you for your feedback! We’re thrilled to hear that you received quick and professional service, and that we were able to meet your needs. Your satisfaction is important to us, and we’re always here to help. If you need anything else, don’t hesitate to reach out!

Response from Grasshopper BankSep 12, 2024

Hi Marcelino - Thank you so much for the 5-star review! We’re thrilled to hear that our Client Services team was able to assist you quickly and effectively. Enhancing our platform to better serve our clients is a priority, and feedback like yours helps us identify the most impactful areas of improvement. While we don't support a Zelle integration, we're continually evaluating features that could make banking with us even better for clients like you. In the meantime, we encourage you to look further into our Plaid integration, allowing you to connect your account to other modern payment apps within their network, such as Venmo. Thanks again for choosing Grasshopper, and we look forward to continuing to support your business needs!

Response from Grasshopper BankSep 12, 2024

Thank you so much for taking the time to share your positive experience! We're delighted to hear that our Client Services team has been able to assist you promptly and politely each time you’ve reached out. Providing excellent service is something we take great pride in, and we're glad to know we've met your expectations so far.

Response from Grasshopper BankSep 12, 2024

Hi Michael - Thank you for your feedback and for highlighting both positives and areas for improvement. We’re glad to hear that you find our account setup process and app user-friendly. We also appreciate your input regarding the invoicing feature. We’re constantly improving our digital tools, and your feedback will help us as we continue to evaluate how to make our services more convenient for you. As it relates to our processing times, we are actively working on a solution to expedite funds availability for our clients without compromising the security and integrity of our platform. As a digital bank, security is one of our top priorities, and sometimes delays are essential to maintaining a safe environment for all. We appreciate your patience as we work to improve your experience!

Response from Grasshopper BankSep 10, 2024

Hi Erin - Thank you for your feedback! We understand how critical timely access to funds is, and we apologize for any inconvenience our funds availability policy has caused. As a digital bank, security is a top priority for us. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively working on a solution to expedite funds availability for our clients, while still maintaining the security and integrity of our platforms. We appreciate your patience and understanding as we work to improve this process and continue to maintain a safe digital banking environment for all.

Response from Grasshopper BankSep 12, 2024

Thank you for sharing your feedback, and we sincerely apologize for any frustration you've experienced. We value your interest in Grasshopper, and it is never our intention to make any client feel unsupported or unheard. We take the security of our platforms and the protection of our clients very seriously, which is why several security measures are in place when onboarding new accounts. However, we would need additional information to investigate your case further and see how it can be resolved. Please reach out to our Client Services team directly at [email protected] so we can assist you in this matter! We appreciate your understanding as we work to maintain a safe digital banking environment for all.

Response from Grasshopper BankSep 10, 2024

Hi Eric - Thank you so much for taking a chance on us and sharing your positive experience! We understand the name might have made you skeptical at first, but we’re thrilled to hear that we’ve been able to exceed your expectations. It’s wonderful to know that our products and services have met your needs and that our Client Services team has consistently provided the support you are looking for. We truly appreciate your kind words and are committed to continuing to deliver the best service possible. If you ever need anything else, we’re here for you!