Grand Home FurnishingsReviews of grandhomefurnishings.com

On Saturday during your Labor Day Sale, my husband and I visited your Kingsport store, we were greeted by a salesperson and given a layout of the store and the location of furniture that we were interested. We looked around and found furniture that we liked and got a price quote for the furniture. We went to other furniture stores and were unable to find anything that we liked more at the price we wanted. On Monday during the Labor Day sale, we returned to the store, spoke with the same salesperson from our previous visit, were given the purchase price including delivery, and went to speak with the finance department to finalize the sale. The salesperson told us that the furniture was on back order and we understood which was not a problem for us. We did not hear anything else about our furniture. Two weeks after the purchase, I called and spoke with our salesperson with a question regarding a 20% discount on one item since we have a John S Battle Green Card. The sales person stated that she would check on it and call me back. We did not receive any courtesy call to let us know that the furniture was still on back order or when it may be delivered or if some of the furniture had arrived and some was still on back order. No call back regarding the discount. No communication at all from the store or our salesperson. Two months later while I was looking through the Sunday paper, I noticed your Pre-Holiday Sale paper and the featured item on the front page of the ad is the living room furniture we ordered. My husband calls and speaks to the customer service department on Monday 11/16/15 and our furniture was delivered on Thursday 11/19/15. I don't understand why we were not contacted if the furniture was in stock. We still have not been contacted by the salesperson to make sure that we were happy with the furniture or the delivery. We recently ordered glasses from a local eye doctor and it was going to take 2 weeks to get her glasses. The glasses were going to take 3 weeks instead of 2 and we received a courtesy call to let us know that it would be an extra week before they were received. It has been almost 3 months since we purchased furniture from your store and we still have not been contacted by our salesperson. I am glad that we get the Sunday paper or we still may not have received our furniture.

Purchased a bedroom set and told bed would be deliveried Monday and dresser later in the week. 3 weeks later still no dresser. I call to try to get a firm date and they just say it will be a few more weeks. I've left messages at corporate office and for managers to call me back and nobody has. Very disappointed in lack of customer service. I was lied to in order to get my business. If I would have known the dresser was going to be a month later I would have still purchased, just not then. They must not care about repeat customers.

I had a great experience with my recent table purchase at your Norton/Wise store. Dena Rickman is an excellent associate and was very knowledgeable answering each of my questions promptly. I hope to enjoy the table for many years to come.

The employees were very friendly and helpful. I was treated very well.

I have had excellent experiences over the years. The quality is good, sales staff friendly and helpful. I will continue to shop at Grand and recommend to friends. I have not received the same high level of customer service at other local furniture stores.

Once again was very satisfied with the customer service provided and professionalism of staff. Quality was above expectations and will definitely be a return customer.

Delivery crew was experienced, careful, polite. Sales staff also helpful.

I bought a lift chair at an outrageous price under the assumption that there would be no trouble but after a few weeks some of the default positions quit functioning. The repairman came out, looked it over and it seemed to work at that time. However, it has since quit again. I have not called it in because I can't be home to receive the repairman. This has been a pain in the _____. -