GrabieReviews of grabieart.com

I placed an ordered on Dec. 8 (4 weeks ago) and still have not received my order. I have emailed them about this and still have not heard from them.

It has been almost a month since I placed an order and have yet to receive it. Customer service doesn’t help with the issue other than giving you tracking information. Item says shipped but is still in Illinois where it started??

I am disappointed with my experience with ordering from Grabie. I ordered some items in early December. I was notified of shipping a couple of days later: However, I still have not received my items (it has been ~4 weeks). The USPS tracking has been alternating between "arrived at shipping partner facility, USPS awaiting item" and "departed shipping partner facility, USPS awaiting item" for the past month. The location listed with these "updates" has not changed. I tried to get in touch with customer service to make sure everything was okay with my order, but I haven't been able to get in touch with anyone. I've tried to contact customer service about 6 times over the past two weeks, and I haven't been able to locate any additional contact information. I was starting to become concerned about it being a potential scam and was looking into filing a dispute through Paypal. However, per the recent reviews on this site, it appears I am not the only one with this issue. I am glad I'm not the only one and do feel less concerned about Grabie being a scam, but because of my poor experience and seeing that others have this problem too, I do not recommend ordering from this company. Not because of the long shipping time, but because of the lack of response from customer service and the inability to convey concerns or have them addressed.

While I like their paint their website shipping time is insanely long with no true tracking. My bf ordered a bunch of stuff for Christmas for me and it's been over 20 days, no updates, no responses to emails, no info. I wouldn't care about the timeframe if they were true to the customer and actually communicated a realistic delivery. I'm trying to be patient with them since I know it's coming from overseas but I've gotten items from Korean and Japan in a week or less so I genuinely don't know their excuse. Edit/update: still do not have my items. It's been almost a month now since ordering. They use some sort of crappy technique when putting in shipping where it sits in limbo with a US tracking number while the overseas shipping happens. No idea why it's taking so long and their response isn't good either. This will be my last order from them, I'll swap to another brand after this nightmare.

0 STARS NEVER ORDER FROM HERE THEY ARE A SCAM ! USPS NEVER RECEIVES ITEM AND THEY SAY IRS PROCESSING !! It’s been weeks, I have to DISPUTE WITH MY BANK NOW !

Their products look nice, but shipping times and customer service are abysmal. I just found out you can buy their products on Amazon (2 day delivery with Prime). Next time I want something from Grabie, I'll take this route.

The scrapbook boxes are always so full of amazing things, and this one was no exception! I am looking forward to the next!

Grabie products are good quality, unique, colorful, and easy to use for all your paper production needs. The packaging is complete and easy for you to find when placed in storage containers. It is a fun product to use. I have been using Grabie all year.