GrabieReviews of grabieart.com

Response from GrabieDec 19, 2025

We sincerely apologize for the concerns and the negative experience you had with your order. Please be assured that Grabie is a legitimate company, operating with standardized processes and a commitment to quality. We deeply regret that one of your items arrived damaged, and we have already processed a refund for the affected product. Your issue should now be resolved. We truly value feedback like yours, as it helps us improve our products and service. If you have any further questions, concerns, or suggestions, please don’t hesitate to reach out—we are committed to continuously enhancing our customers’ experience. Thank you for your understanding!

Response from GrabieOct 15, 2025

We sincerely apologize for the inconvenience and frustration caused. We have replied to your previous emails, but for some reason, it seems you did not receive our responses. Regarding social media, our team has recently been handling a high volume of collaboration inquiries, which may have caused your messages to be overlooked. To help resolve this as quickly as possible, could you please kindly email us your correct shipping address, or let us know if you have an alternative email we can use to reach you? We are committed to making this right and ensuring you receive the product you ordered. Thank you very much for your patience and understanding!

Response from GrabieOct 3, 2025

We sincerely apologize for the inconvenience and the frustration this delay has caused. Due to a high volume of inquiries recently, our response time has unfortunately not met expectations, and we are actively working to clear the backlog. We have received your payment and your replacement package has already been arranged. We truly appreciate your patience and understanding, and we are closely monitoring your order to ensure it reaches you as soon as possible. Thank you for giving us the opportunity to make this right.

Response from GrabieOct 3, 2025

We’re truly sorry for any confusion caused. Your order includes a special item (Art Quarterly Club Box), which follows a different shipping schedule and will be sent out by December at the latest. If it’s ready sooner, we’ll ship earlier. We understand your frustration and are working with our team to see if we can ship your Autumn Palette Collage Activity Book separately in advance. Thank you for your patience! We deeply value your support and will make this right.

Response from GrabieSep 17, 2025

We sincerely apologize for the delayed reply. We usually respond to emails within 1–2 business days. We’ve checked your order and it is on its way, and we’ve already replied to your email. We’ve also resent the shipping confirmation email so you can track your package easily. Thank you very much for your patience and understanding!

Response from GrabieAug 11, 2025

We sincerely regret the inconvenience caused. We checked your order and found that the delivery failure was due to an incorrect address provided, and unfortunately, we did not receive the returned package. To ensure you receive your order, a reshipment can be arranged, which requires covering the standard shipping cost. We are committed to resolving this matter and welcome your confirmation to proceed. Thank you for your understanding!

Response from GrabieMay 14, 2025

We're extremely sorry to see that you've had such a disappointing experience with your order and our service. We take all customer feedback seriously. Our records indicate that all items in your order were dispatched as scheduled. However, we understand that your experience has been different, and we're committed to resolving this promptly. We will reach out to you via email within 24 hours to investigate further, and find a solution that meets your needs. We sincerely apologize for the lack of follow up on your emails and any frustration this has caused. This is not the level of service we strive to provide, and we're taking steps to improve our internal communication processes to avoid similar issues in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you soon.