Pamela W.
Great pens not so great company
These pens are some of the best Glitter Gel pens I've every bought. The colours are vibrant and the amount of ink is more than any other pens I've seen out there. So why the 3*? That comes from Grabie's customer service & boarding on shady business practices. These pens were listed twice on the website under different descriptions, one stating they are iridescent the other not. Making you believe there 2 versions of the pens. Which would have been great. But that's not the case they are identical, the same set of pens listed twice. When I contacted customer service to let them know I'd received 2 packs of the iridescent pens, not what I believed I'd ordered, 1 iridescent & 1 not. Their answer was that they had the same item number. The only place I actually could find an item number was on the confirmation email but that was only after they told me it was there. Who actual looks for item numbers. Shoppers look at images and descriptions, not numbers. Which I'm sure they are taking advantage of. So beware.
Response from GrabieMay 6, 2025
Thank you for taking the time to share your thoughts. We’re genuinely sorry to hear that the shopping experience left you feeling frustrated. Please allow us to clarify that the two listings on our website were not intended to mislead. Your feedback highlights an area where we can certainly improve. We appreciate you bringing this to our attention and giving us the opportunity to improve.




