Kawaii World StoreReviews of gotamochi.com

I need help I have them one email and they responded saying that the package has just arrived to there station. But I want to know if it is real. After reading these comments I am Afraid. I don’t know how to get my money back!! Someone help. “Her name is Annie Chung”anyone familar

I ordered shoes for a birthday present. I ordered 3 months ago. Still have not received them. No tracking number. I have sent several emails. I get the same response. Obviously just a generic letter. I paid $50 for nothing. Poorest customer service in history. They took my money quick. And all I got was a lesson in FRAUD. BUYER BEWARE!!!! FRAUD...SCAM...RIP OFF...

After 2 months of waiting and 20+ emails, my bts map of the soul persona box finally arrived. Almost everything in it was fake.

THIS IS A SCAM WEBSITE. I ordered a BTS sweatshirt 3 months ago and never heard a peep since. No tracking, no refund and no sweatshirt. DO NOT ORDER FROM THEM.

Don't buy with this scam of a company. It's honestly the worst place I have dealt with. Thankfully I only purchased socks just under $15AUD. But it has been over 3 months and haven't received any item. I have been demanding a refund, but emails go unheard. I have never seen such poor customer service. Save your money and buy somewhere else.

I've placed an order for 6 items in May, so far I have only received 4 items. I have emailed numerous times that I would be happy to be given a refund for the 2 items which I have not received otherwise give me a time scale on when the missing items will be delivered. I am still waiting for a reply. This company disregards customer service, they really don't care if you don't use them again, I'd be very surprised if anyone who has ordered from this company previously will ever order from them again! This company doesn't deserve 1 star!!

I guess I should count myself lucky that my grand-daughter received her sweatshirt that I bought her from this store. I should have also READ the reviews on this store and bought from AMAZON instead.. it has been nearly 3months since I requested a sweatshirt and a mask.. she has never received the mask that I had ordered at the same time. I am now demanding my $$ back for the mask.. I'm thinking I will never get it.. I hope these reviews help others..

I ordered a BTS sweatshirt and a BT21 from GOTAMOCHI four days ago. Sadly, I had only read the reviews about the website after I purchased them (Probably the worst decision I have ever made in my entire life). Then I figured it could be better if I just cancelled my order and get the refund two days later of purchasing, so I sent an email to them saying I wanted to cancel my order. Two days later, they replied to me saying that my order was cancelled and they refunded my money. I checked my bank account and saw my amount of money is still the same as after they charged me. Worriedly, I called the bank and I found out that they CLAIMED the money even AFTER I CANCELLED the order. And the bank even gave me a number to file a report, but I'm still waiting for GOTAMOCHI's response towards this issue and it has been almost two days. If they, however, really scammed me, I will just leave this review here. I am so disappointed because I used up all of my savings to buy the merch which costed $55 altogether (It is a lot to me since I need to convert it into Malaysian Ringgit). Was so excited to finally get my BTS merch and now I'm bumped out because of this. Moral of the story, think wisely before you make any decision to buy stuff online. UPDATE: Thankfully, I have received my refund but it's weird that they never responded to my emails after giving me back my money. Although I'm lucky to get a refund, the website still seems sketchy. Like why would they even claim my money after my order has been cancelled? Overall, I wouldn't recommend to buy anything from GOTAMOCHI to anyone at all. Instead, I purchased from the official app, Weply. Eventhough the shipping price is highly expensive, I would rather buy from a trusted website than the cheaper, untrustworthy and shady website.