Kawaii World StoreReviews of gotamochi.com

Wish I had found these reviews earlier I ordered an item a month ago. Finally got a notification that the item was sent to me. Problem is I never got it and the tracking system said it was delivered to a random mailbox all the way across the country! I sent three emails and NO RESPONSE. I will be contacting my credit card company for a full refund and will NEVER order through this company again.

This shop is a scam. I spend $450 at this website. Now they took the money from my account but I still haven’t receive all. I was waiting for so long but nothing came. I called them and they were speaking korean then they email me and said the order will come soon, now I only received 3 stuff but all of the stuff was fake and still haven’t receive all the stuff. They were really bad quality hopes no one buy this stuff.

The prices were cheap and affordable but the wait was ridiculous. **My story wasn't as bad as others though. So I ordered my items on May 4th all at the same time, but they each delivered at a separate times. The first thing I ordered was a BTS love yourself sweatshirt, but I wasn't paying attention and got a large when I am a small. So I continuously emailed them and called them to change it to a small, they never answered any of my calls, text messages, or emails. It finally delivered on June 4th and it was a small (Thank God) it. Next my Suga keychain delivered on June 22nd and it was in okay condition. Then my Koya bracelet delivered on June 24th and it was BROKEN. Like when I put it on, the hinge has no spring so i can't even wear it cause it will keep falling off. Don't order from gotamochi I probably had one of the best experiences from that store and it was still a poor one. If your looking for cheaper prices, I recommend buying from Amazon or some better franchise.

I ordered a army box for $80. I was excited to get it. When I ordered it, I never got an email saying that I ordered it. That was a big red flag that I didn't notice. It was three months later and I never got an email saying that it shipped. I contacted the website and nothing happened. I kept calling the LA number and no answer. I finally contacted my bank saying it was a scam and was trying to get my money back. I never got an email saying my tracking number, so that was a problem. We are still trying to get my money back, but BEWARE! DO NOT BUY!!!!!!

if i could give a negative star i would. this is a total scam. everything you have read below is true. they string you along until you have to get your bank involved. i would be amazed if they make a profit with all of the refunds they should have to issue. RUN!!!! They are cashing in on the Kpop status and taking advantage of people. BTS's Army should make sure this site is taken down. I spent $105 and received nothing but a promise of a tracking number and a refund text that means nothing. I called my bank and they are processing the refund through a claim I filed against this site. I have called their LA number and no one ever answers that number. Ask your bank to refund your money. They will. The more you do this, the worse it will get for them. Total scam!

The quality of the BTS hoodies is terrible! Absolutely inferior goods! No order entry in the account, no number - this was requested. After notification of the transfer data comes even after 6 mails no reaction. Fraud!

This website is horrible. I made a purchase 2 weeks ago for this BTS sweatshirt called Bantang universe premium Hoodie size medium. It cost $54.91 and I have been totally scammed. They said I would receive a tracking number but I never did. I tried calling them and emailing them but they NEVER ANSWER. I hope the police take down this site.

Do not get this or order from website the people have been horrible and I said I wanted to cancel my order and they sent it anyway and made me continue the process. I am so absolutely disgusted. It’s not official Merch and I have been scammed $50. I have saved up for a while just to get this and to be treated this way upsets me I hope no one else buys anything from this website I highly do not recommend this website