Kawaii World StoreReviews of gotamochi.com

Don’t shop there, it’s expensive and your items will arrive after a long waiting time and even then the items don’t arrive the same as in the pictures. Disappointed

Hey so update on my previous review: my order DID actually come in (so i placed the order in april. And it came in the beginning of June). So the order itself was actually FINE! Like i checked to make sure if there were any flaws or rips or misspelled words or just about ANYTHING to indicate the order i got was a fake. My order was in PERFECT condition, so I will say i give them props for that and maybe I did get lucky! But I dont think I will order from this site again, only for the sole reason that their customer service is TERRIBLE and shady af, and whats weird is that when i called my bank to file a dispute against them for not getting my order, ON THAT SAME DAY they shipped my order out! So if it took that much effort just to get my order going, then no thank you! They did not ship within the 3-5 week time frame as they promised on their site and they do NOT respond back to you within those 24-48 hours on your inquiries.

According to tracking service that they provide my package is still stuck in China, however I found a better tracker that informed me that my package had in fact arrived at my local postal office and that they had sent a letter to me, which I think will arrive some time tomorrow or monday. Terrible costumer service, tried emailing, facebook message and insta dm, no replies on anything except an automated response. According tot he website it's suppose to take 3-5 weeks, I ordered in early september, a month later it shipped and now it's almost two months Their tracking service sucks and I just hope I'll be able to get my stuff some time next week. Would not recommend, DO NOT buy from this website. The merch isn't offical (I was aware of this) so I'd even recommend buying from wish instead, at least their costumer service isn't sh**.

Ordered 2 items. One came a few weeks after i had ordered, which was great, i had emailed and they replied pretty quickly and were helpful..... so not a 1 star right?? Well the other product is still yet to make an appearance over months on and all communication has dried up.. not good at all. I would not recommend at all.

The prices were cheap and affordable but the wait was ridiculous. **My story wasn't as bad as others though. So I ordered my items on May 4th all at the same time, but they each delivered at a separate times. The first thing I ordered was a BTS love yourself sweatshirt, but I wasn't paying attention and got a large when I am a small. So I continuously emailed them and called them to change it to a small, they never answered any of my calls, text messages, or emails. It finally delivered on June 4th and it was a small (Thank God) it. Next my Suga keychain delivered on June 22nd and it was in okay condition. Then my Koya bracelet delivered on June 24th and it was BROKEN. Like when I put it on, the hinge has no spring so i can't even wear it cause it will keep falling off. Don't order from gotamochi I probably had one of the best experiences from that store and it was still a poor one. If your looking for cheaper prices, I recommend buying from Amazon or some better franchise.