Kawaii World StoreReviews of gotamochi.com

Ordered two onesies they shipped them seprerately and only one showed up. Sent five emails asking what went wrong and received no answers at all. Do NOT buy from this site they rip people off!

They do not review or answer emails, cancel option is not real it goes to an unmonitored email. Even the owner consoleskinshops does not respond.

I made an order in February and 2 months later, still nothing received. Annie Chung responded to my 1st email giving me a tracking number but the status is still in transit. They charged my credit card and no service for a refund.

I ordered 2 pairs of slippers with a squirrel on them. When I finally received my order 5 weeks later they were not what I ordered. Also hedgehogs holding a star in brown versus tan squirrels with orange acorn. Quality not what picture showed. No return info. So now I have sent email and at their mercy for follow up. Also ordered a size 7. These have 2 1/2 inches behind my foot when I tried on. Put back in bag and I am so extremely disgusted !!!!!!!!!!!!!! They cashed in my order immediately now here I am with another product not even what I ordered .

My order never arrived. I sent countless messages with no answer. Definitely got scammed.

Wanted to give negative stars!!! Ordered several items since October and now it is 3 months after and another year, and have not received ANYTHING!!! Heard back from Annie Chung on Dec promising merchandise will arrive, but almost another month after and still no merchandise! Do not need merchandise anymore since BTS concert and Christmas is over!!!

I placed an order for pyjamas for a friends birthday present over two months ago and have still not received them or any shipping updates whatsoever. i have emailed the company multiple times but get the same response. i have been demanding a full refund but have still received nothing from this. i am resulting to writing a negative review of my experience and highly recommend NOT ever shopping from gotamochi. poor customer service, poor absolutely everything i am extremely dissatisfied with this company. never ever ordering from here again. total scam.

I ordered a phone case in October for delivery in the UK, still have not received it and now we are in November I have sent 5 emails and no reply from then will never order from them again