Kawaii World StoreReviews of gotamochi.com

If I had a choice i'd give this shop no starts at all. It's a SCAM. I ordered two lightsticks. According to their shipping policy it takes at least 14 days but after 2 months still no news so i contacted them. They replied with an automated email "I'll look into it." Every time I sent an email, I was replied with the same thing. DO NOT BUY FROM THIS SHOP

WOW THIS PLACE IS BAD. ive emailed them 6 times and contacted them via instagram and everything. Ordered since august and they havent responded since.

Ordered a jacket, never got it. Thank god paypal issues refunds. I emailed them but none of their addys work, their instagram and FB don't work either. DO NOT order from this company.

Ordered 2 items. One came a few weeks after i had ordered, which was great, i had emailed and they replied pretty quickly and were helpful..... so not a 1 star right?? Well the other product is still yet to make an appearance over months on and all communication has dried up.. not good at all. I would not recommend at all.

This is a scam! I ordered a doll and it never came! I wrote mails but the only responds I got were that they "look into it". I ordered the doll in May 2019 and it's already November 2019 and the doll never came. Never going to order from there again.

Scam site. Ordered 2 items sep 17th and never delivered. Stay away from this site.

Ok, in the interests of fairness I have decided to update my review. The item I ordered did arrive within time and the tracking number was accurate and despite my concerns is pretty good (for a knock-off!) However I did have to contact Paypal to get them to chase the company on my behalf. Their customer service is very poor and it was almost impossible to get them to answer any enquiries (until Paypal forced the issue). I had originally tried to change the order then cancel it but Gotamochi ignored the requests and sent it anyway. As it turns out I am happy with the order but that was more luck than intention. I suppose it is up to you whether to trust them or not. Perhaps I and the few others who got what they ordered are the exception and it's impossible to ignore the majority of bad reviews, so something is going on here. I have upped the star rating to 3 for average but that comes with a big question mark over their customer service!

I don't understand why this had so many bad reviews. I didn't see the reviews before ordering but I don't regret ordering at all. I got it within less than a month. I ordered on bts-merch.com and was scammed so don't buy from them. I recommend gotamochi