ShippoReviews of goshippo.com

We used shippo for our small business and had one package damaged through UPS. We placed a declared amount and UPS is fighting that declared amount. UPS is fighting to pay us because it was done through Shippo so my word of advice find another 3rd party or go directly through your shipping vendor. And shippo has NO number to contact them just an email, they never respond to emails and have poor customer service.

Horrible customer service. My account was locked while fulfilling customer orders. I had no one to contact over the weekend to get it resolved And it significantly delayed my ability to ship to my customers efficiently. They are linked to GoDaddy, so think twice about your eCommerce needs when using GoDaddy also.

Big scam. Avoid them. They charge you more for faster service and ALWAYS delay. So I always pay for a 2-day shipping service and they deliver it in 7 days!!!! There is no support. The customer service simply ignores your message. No way to call them directly.

I have had the worst customer service experience EVER. I filed an insurance claim with them for a DHL Express shipment. Their process is so vague and it is impossible to call anyone on the phone. You use Shippos DHL account when you purchase the label, so you have to have Shippo file the claim on your behalf. I followed the instructions given via email and WEEKS later I got a reply saying DHL returned my claim because the Waybill was missing. The Waybill is something Shippo has in their possession and could have provided and should have known was missing when I sent them the information. I resubmitted with the missing info and that was the last I heard from Shippo. When I was going over my financial statements, I realized this claim was never paid and that SHippo never responded. I contacted DHL and they said they did not have any record of a claim and it was too late to submit it. I contacted Shippo and was told they would investigate and get back to me. I have not heard from them for several weeks. In the mean time, I have filed two more claims and they do not even reply with any claim numbers or confirmation that the claim has been submitted when you blindly email the information. There is NO PROCESS on their website for submitting, updating, or tracking DHL insurance claims. Now, for one of the recent two claims (DHL tracking# 2708771811), I've received a check with an arbitrary amount of $172.44 when the claim amount was $499.99 and the insurance I paid was based on this amount. No explanation or confirmation from Shippo that the claim was even received or submitted, just a random check from DHL a week after emailing the claim paperwork to Shippo. No answer from Shippo on the third or first claim they never submitted that cost me the value of the item plus the replacement plus a second shipment. I feel Shippo should cover the this claim because they never submitted it to DHL and now it is too late. I have copies of the email chains between myself, SHippo, and DHL proving this. I would also like an answer as to why the second claim was only $172.00. As soon as I figure these issues out, I am taking my webstore and business from this frustrating and risky platform.

Nothing worked - literally nothing. Run, don't walk.

They are the worst company i have delt with yet! They sent me an invoice for 93$ and charged 122$ to my card! Second time in a month they have done this.

I paid for shipping via Shippo for $5 more than I would have paid for a simple Canada Post shipment. By the way, the support service has not yet responded to me. So think twice and check before choosing a shipping discount app.

Shippo is asking for Photo ID. There is no information on their website why they are declining my card. My bank says everything is fine and I see the $1 attempt charges. Customer service says I entered the wrong zip code and now says account is blocked because of verification. Service was working fine before. I could not find any information from the company. Checked BBB and this is a problem with the company. I am not sure what they are planing with customer private information.