ShippoReviews of goshippo.com

Response from ShippoAug 26, 2021

Hi Brittany! We made sure to look into your situation to ensure we are doing anything we can to provide support. It looks like you have spoken with a few of our team members, including our Senior Lead - LeKea. We understand your frustration and escalated your situation as quickly as possible. We work with our carrier partners, such as UPS or USPS and we strive for quick resolutions, however we do not physically handle packages and rely on our partners for updates. With that said - LeKea was able to achieve an update from USPS and has communicated that today at 1:00PM PST. Regarding surcharges, Shippo is a third-party postage supplier and we work with our carrier partners who take care of the physical shipping of your package. Surcharges can occur for a variety of reasons and when they do occur, we do our best to work with our partners towards a resolution. Unfortunately, we do not control surcharges. Our carriers reserve this right. We are always willing to find out as much information as we can about an applied surcharge and if a dispute is requested, we do assist in processing that request. More information can be found here: https://tinyurl.com/87ythpcw. Thank you.

Response from ShippoAug 18, 2021

Hi there! Shippo is a third-party postage supplier and we work with our partners such as UPS who take care of the physical shipping of your package. Surcharges can occur for a variety of reasons and when they do occur, we do our best to work with our partners towards a resolution. Unfortunately, we do not control surcharges. Our carriers reserve this right. We are always willing to find out as much information as we can about an applied surcharge and if a dispute is requested, we do assist in processing that request. We understand the frustration in surcharges and more information can be found here: https://tinyurl.com/87ythpcw

Response from ShippoAug 26, 2021

Hi Josh. Shippo is a third-party postage supplier and we work with our partners such as UPS who take care of the physical shipping of your package. Surcharges can occur for a variety of reasons and when they do occur, we do our best to work with our partners towards a resolution. Unfortunately, we do not control surcharges. Our carriers reserve this right. We are always willing to find out as much information as we can about an applied surcharge and if a dispute is requested, we do assist in processing that request. We understand the frustration in surcharges and more information can be found here: https://tinyurl.com/87ythpcw. When you reached out to us, we let you know right away that we would look into your surcharges with UPS. We strive for as quick of a turnaround as possible, but at times, these investigations can take time. We have reached out to UPS and have escalated your request and are waiting on a response. We have also updated you on the reasoning behind the surcharges you received via e-mail Please let us know if you did not receive that. Thank you.

Response from ShippoAug 26, 2021

Hi Rach. We regret to hear about your experience with Shippo. Without knowing your name, we are unable to look further into what may have happened. We are here to assist and clarify charges in any way we can. We offer support via e-mail, Live Chat, and Phone (415-779-7447). Between the hours of Monday-Friday, our team strives to respond in under three hours and more times than not, a response is received much quicker than that. Please note Shippo is a third-party postage supplier and we work with our partners such as UPS who take care of the physical shipping of your package. If you received additional charges in the form of Surcharges, those are not something that we can directly control. Our carriers reserve this right. Surcharges can occur for a variety of reasons and when they do occur, we do our best to work with our partners towards a resolution. Unfortunately, we do not control surcharges. We are always willing to find out as much information as we can about an applied surcharge. We understand the frustration in surcharges. More information on Surcharges as well as tips to ensure you do not receive a Surcharge can be found here:https://tinyurl.com/87ythpcw.

Response from ShippoSep 8, 2021

Hi Zachary. We apologize for any delay that it took our team to look into your fulfillment issues. It looks like our Senior Lead, Rodrigo, was able to work with your team to ensure the issue was resolved on May 14. We take feedback seriously and the situation that occurred has been reviewed by leadership to ensure any retraining necessary has been performed.

Response from ShippoSep 8, 2021

Hi Zaina. Shippo allows our customers to connect to various platforms such as Shopify, but our App also functions as a shipping platform with or without a Store Integration. We have a variety of customers who manually create orders, upload CSV's with orders, and use other methods aside from direct Store Integrations to utilize Web App. Disconnecting Shopify and closing Shopify would not inherently trigger Shippo to think that you were also wanting to cancel your account with us. We apologize for any confusion or frustration around this and will ensure this feedback is given to our product team. With that said, I am unable to locate a support e-mail with the name Zaina. Will you please reach out to us at [email protected] and let us know of your refund inquiry? You can mention my name, Laura Lynn, I am one of our Product Support Managers. I am more than happy to ensure you are given a refund for your subscription fee. Thank you again for your time, Zaina.

Response from ShippoSep 8, 2021

Hi Gabriel. We are happy to see that our Product Support Manager, Amanda, was able to work with UPS on ensuring that you were refunded. We understand that this took time; please know we do our best to work with our Carrier Partners such as UPS but due to sheer volume, surcharge disputes can take time. Shippo does not ignore surcharge disputes and we support all business, both big and small. Shippo is a third-party postage supplier and we work with our partners such as UPS who take care of the physical shipping of your package. If you received additional charges in the form of Surcharges, those are not something that Shippo can directly control. Our carriers reserve this right as mentioned in our terms and agreements. We are always willing to find out as much information as we can about an applied surcharge. We understand the frustration in surcharges. More information on Surcharges as well as tips to ensure you do not receive a Surcharge can be found here:https://tinyurl.com/87ythpcw. Thank you again for your time.