gorjanaReviews of gorjana.com

I initially bought two fine jewelry necklaces for my daughters. My daughter then bought me a personalized bracelet for Mother’s Day. It had a very thin chain which broke in a week. I took it back and replaced it with another more expensive (almost twice the price) personalized bracelet, thinking it would be sturdier because of the thicker links. This was worse. It broke the very next day. I took this back and didn’t feel comfortable replacing it with yet another personalized bracelet which was the only option given to me. I wasn’t allowed a refund even though the bracelet didn’t work as it was supposed to. I.e., stay on the wrist! Now I’m left with a $109 store credit which I don’t want to spend on any of the personalized items as I feel they will just keep breaking and the trip to the store to replace it takes too much valuable time! I also don’t want to use the credit on anything else because the whole point of that bracelet was that it had a sentimental message on it. Any other item wouldn’t really convey the same meaning!! If an item doesn’t work as intended most retail places offer a refund. But, not gorjana. They refund anything that is unused and in working order but not things that are faulty. How does that even make sense? I pay good money for a fully functioning item, not one that is defective. Basically, despite spending more money on an item, I lost out! I don’t want to hear excuses about the item being custom. So what?! IT. DOESN’T. WORK. AS. IT. SHOULD! Therefore, you should pay me back. How cheap can a retail store get? Customer service is tacky. Apart from finding a way to spend that store credit, I wont ever buy from this store again. Shame really, because my daughters love the expensive fine jewelry items I bought for them and were interested in some of the other items.

Gorjana has a beautiful selection of merchandise and jewelry to match every occasion. They have exceptional customer service and they seek to provide impeccable personalized attention. I highly recommend them!

Garbage company. None of the stores Irvine or Laguna beach answer their phones. I called multiple times of the day no answerI tried to order a necklace for pickup in the store, what a hassle! The website mentions pickup is available but when you order online it only gives a shipping option. We canceled everything inconvenient.

I specifically purchased an item from this website with the promise of a two-day delivery in order to have my item before mother's Day. the website was specific about if I ordered by certain time I could get it before mother's Day. Instead of 2 days now my order is going to be shipped in 5 days. My item will not arrive in time for mother's Day. They did offer to refund me the shipping cost but that was the whole point of why I paid extra shipping to get it here on time otherwise I could have shopped somewhere else. Probably will not purchase from them again. If Amazon can do it, why can't these other companies do it?

Just received my diamond stack ring for my daughter’s college graduation. The ring was extremely thin and diamonds very small . The picture was an extreme exaggeration of the actual size . Very disappointing..

My niece purchased a cute little bracelet with my initial for me for Christmas. Unfortunately, it fell off of my wrist and I never found it. I decided to call Jorgana and explain what happened. The young lady I spoke was so sweet and helpful. She told me I would hear back from them in a few days. Within 3 hours, I received a gift card by e-mail to replace the bracelet! Amazing service!!! Thankyou Jorgana!!

I bought my daughter some stackable rings for Christmas, she unfortunately lost everything in the palisades fires, including her new rings. I contacted this company and they sent my daughter a bunch of jewelry and a 250.00 dollar gift card!! Customer for life

they fixed the issue thanks!