gorjanaReviews of gorjana.com

Replaced two bracelets and a set of rings due to the way they tarnished and the gold came off. I have the new items and I’ve worn the rings twice and they’re starting to do the same thing already. I would just like a refund as it appears, it wasn’t a one off with the initial Jewelry. It’s basically poor craftsmanship and it was $360 for these three items! Definitely not worth it.

I purchased a pinky ring couple of months ago I loved it but it got completely tarnished and ugly . I wouldn’t be mad if it was 25 bucks but when you pay nearly $100 for tiny piece I would have expected it to be better quality. I wish I could load a picture so you can see how ugly it is.

At first I thought they were fine, but the shipping was ridiculously slow, tbh, and nobody even apologised! Fingers crossed they improve!

Hi there - Wow I feel a little foolish - I have been so excited to get my order - I picked out these items for my honeymoon in Cabo. Who knew that a company even sells SINGLE earrings; and especially at this price point. I am just floored. Literally just received three single earrings; without a set for any of them. I have shopped your retail stores many times, I have bought your jewelry at third parties like Evereve that sell your brand. Never once in all of my years have I seen Gorjana or any jewelry brand for that matter - sell just one single earring. I can't think of an occasion where I have even seen someone wearing just one single earring. This certainly won't work for the dressy attire I have planned. Very bummed and now in a race to find something else locally in time for my trip.

I bought an initial necklace in September 2025 from the Elizabeth Street store in NYC, while on vacation from Spain. The salesperson was delightful, no complaint there. However, in June, I reached out to the customer care team to tell them that the necklace had stated tarnishing and leaving a grey/green ring around my neck, so much so that I had to stop wearing it. The necklace was worn and cared for in line with the guidance provided at purchase, so I was surprised to see such noticeable deterioration so quickly. Although I know the piece is gold plated, less than a year of wear seems like a disappointingly short lifespan for a piece at this price point. During my back and forth with the customer care team, they asked me to send them proof of purchase and photos of the item, which I did. Their reply was: “We would be glad to send a replacement once your item is received at our warehouse and reviewed by our quality control team! If you choose to proceed, please note that international return shipping costs would be your responsibility for both the return and replacement. Any fees paid directly to the carrier for this return are not refundable.” Even after providing them with proof of the deterioration, I’m expected to pay the international shipping costs, just for them to conduct a quality review process? Doesn’t seem fair to me. Like another reviewer said, it feels like they’re banking on us not to bother sending it in at our own costs. To add, they also said that I could take my item to a gorjana store for assistance when I next visit the states, but the whole interaction left a bad taste in my mouth. I bought the initial necklace in memory of someone who passed away, so this has been a disappointing experience overall.

Salesperson: poor and insulting, accused of returning a used and damaged bracelet purchased 5 days ago. Reason for intended exchange was loose clasp on bracelet. Have purchased this very same bracelet in past history, one for daughter and one for granddaughter without loose clasp. Salesperson suggesting that I maybe returning one of them as she proposed she saw wear on the newly purchased bracelet resulting in my choice not to re-order.

I was visiting Denver Colorado and I stopped by Park Meadows Mall on SaturdayJuly 11th 2026 around 2PM. Myself and my neice stopped in Gorjana shop to look at the initial pendants and bracelets. The young white girl treated us like "How did you all get into this store , let alone the mall" She was very rude,unprofessional, not pleasant at all. No class or tact a straight racist when it came to approaching us. It was definitely because we where black because her interaction with the other customers was totally different very friendly,helpful and approachable. I'm a NP and can purchase anything I place my hand on but after we where treated the way she treated us, we left the store. I was so upset and mad. I wanted to go back and give her a piece of my mind but it wasn't going to end well. I advised anybody and everybody to by pass walk passed this store.

Purchased a piece of jewelry as a gift and it broke after the second timing wearing it within 30 days. The Salesperson where I made the purchase advised me to contact customer service. No replacement or refund was offered. Dissapointing to say the least, money spent for nothing!