GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 24, 2021

Hi Pamela, Thank you for writing a review! We know it can be frustrating when you don't receive what you ordered in a timely manner. Besides it being the holiday season, COVID affected our shipping timeframes tremendously and for that, we apologize. We strive for exceptional quality and hate that we dropped the ball with your special order. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. Yes, our socks were created with the intention of them being a novelty item, but we add a dab of passion and love in order for you to get more use out of them. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you and we appreciate your business! Warm Regards, The PupSocks Team Shae🐩

Response from GoPupSocksSep 24, 2021

Hi Samantha, Thanks for the feedback! We are delighted to hear your friend loved your sock's design. I'm sorry, you weren't satisfied with your quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Warm Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 16, 2021

Hello there, I apologize for this experience you went through and believe me, it is our intention to deliver the best service for our customers. We are a completely a web-based company and we do respond to our high volume of emails we receive every day and try to reply the best we can. Emails are responded accordingly from the most previous date, to up to the minute. We do apologies that your custom-made order did not arrive in the time frame as anticipated, the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We do appreciate your patience and the feedback because this helps our company improve our products and services. If you have any questions or concerns, please contact us via email at [email protected]

Response from GoPupSocksSep 24, 2021

It is very exciting to see that the custom socks came out great! I do want to mention that we do receive a high volume of emails and respond to them accordingly from previous dates, to up to the minute. We apologize for the extra pair you received, Kathy. We usually fix this problem effective immediately if this type of issue ever presents itself. hope to better serve you the next time you shop with us. Thank you so much for the feedback! If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 16, 2021

Hi Nancy, I are saddened to see the experience you had to go through with us and I really hope this situation never happens again. I checked the system to see if the issue was resolved and it looks like we met your demands by updating the shipping address and it was successfully sent out for re-shipment. We hope you have a better experience the next time you shop with us and if you have any questions or concerns, email at [email protected]

Response from GoPupSocksSep 24, 2021

Hello! We apologize for the late arrival and it not being there onetime for Christmas. It's unfortunate to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at

Response from GoPupSocksSep 16, 2021

Thanks for placing an order with us. We are saddened to see that the quality of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.