GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 24, 2021

Hi Debbie, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered, especially since you're internationally located. After looking into your order specifically, we can't confirm if your order has been delivered or not. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 24, 2021

Hi Sharon, Thanks for your feedback! We proudly make and ship all our products from the USA. We are terribly sorry you didn't like your sock quality. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We appreciate your feedback as we are constantly improving as a company. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 16, 2021

Hello there Nicole, We are saddened to see that the quality of the custom socks didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. On the bright, we are happy that we were able to meet you demands and give you a replacement. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Nicole, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 16, 2021

Hi Joanna, We apologize for the experience you had to go through with us and for the inconvenience it may have brought forth. I checked the system to see if we were able ti resolve the problem and it seems that we were more than happy to send you a replacement. We are sorry that it never got to you on time for Christmas. We greatly appreciate your feedback because it helps our growing company improve on our products and services.