GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 24, 2021

Hi Samantha, Thanks for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. Please feel free to email us directly if you have any additional concerns at [email protected]. We would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 16, 2021

Hello there Jamie, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 16, 2021

Hi Jeannette, We understand the frustration and we sincerely apologize for dropping the ball on this on. It's sad to see that you were not able to give what you ordered as a Christmas present. I did check the system to see if we resolved the issue and, on the bright side, we did see we refunded your money back. We hope you consider us in the future and hope you have a better experience the next time you shop with us. If you have any questions and concerns, email us at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there Sarah, It saddens our pup hearts to see that the custom products you ordered didn't meet your expectations. We work our paws off to always find and use the best materials when crafting our custom products. On the bright side, we are at least very happy that you had a good laugh out of it. Our goal is to make our valued customers happy. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Sarah, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there Lukas, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 16, 2021

Hi Julie, it saddens us that your custom product never made it before Christmas. We apologies for the inconvenience it may have brought forth. However, I did look back into the system and it seems that we came to an agreement and we were able to to meet your demands. We apologize for dropping the ball and we ask you to please consider us in the future. We hope you have a better experience the next time you shop with us. We greatly appreciate your feedback, Julie!