GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hi there Marie, I'm glad to see you had a great experience with us last year but Its unfortunate to see that you had to go through this ugly situation this time. I want you to know, Marie, that we go over and beyond for our valued customers. I took a look at the system to see if the issue was resolved and I'm happy to see that our service agents made a replacement for you. Please consider us in the future and I really hope you have a better experience the next time you shop with us. Please, for any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there, It breaks our puppy little hearts for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there Leslie, Our puppy little hearts are broken to see that the material of the custom socks didn't meet your expectations. We work our little paws off to always find and use the best materials when crafting our Puppy Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Leslie, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksFeb 10, 2021

Hi Jamie, Thanks for your review. I'm saddened to hear that you received the wrong order. We want you to be satisfied and will do everything possible for you to receive the correct order. Rest assured, we are working as quickly as possible to respond to our valued customers in a timely manner. Please lookout for an email from us so that we can rectify this issue right away! The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi there, Thanks for your review. I'm terribly sorry about the delay with your order. International shipping times vary between 10-35 business days depending on the location. Unfortunately, because of covid and the holiday rush, many people experienced shipping delays. I'm deeply sorry for any inconvenience this delay may have caused. Please keep a lookout for an email from us so that we can further assist you! The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi there, Thank you for sharing your feedback with us. While we are happy to hear that the socks were cute, we are disappointed that you were not pleased with the quality of the sock. As a young company, we are working diligently to improve the quality of our products and we will keep your feedback in mind while making future changes. Our #1 priority is our customers' satisfaction and we would love to resolve this issue right away. Please lookout for an email from our team! The PupSocks Team