GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hi Kelly, I hope you having a great day! Sorry for the delayed response. We are so sorry to hear that your order was incomplete! I do see we issued a reship for the missing blue PupSocks with the 2 adorable pups faces on them. If you have a ny other questions or concerns, please feel free to email us at [email protected]. Kelly, have a great day! Betsy The pupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Tami, I am so sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I would also like to apologize to you for the lack of better correspondence on our end as well. I want to make sure that all our customer have a resolution for their issue. I wanted to make sure that your green PupSocks were delivered. Please email me back on this email if you are still having issues and I will be happy to help with a resolution. Tami, thank you for the review and your order and I look forward to your reply. The PupSocks Team, Betsy

Response from GoPupSocksSep 15, 2021

Hi Dawn, Thanks for placing an order with us. I am saddened for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. I do see where we were able to resolve your issue. I see we did reship the blue and white PupSocks. I hope your daughter loves the PupSocks as much as the blanket. That said, please email our support team directly at [email protected] if you have any questions or concerns. Thank you for your patience and have a great day!!!!! The PupSocks Team Betsy

Response from GoPupSocksSep 15, 2021

Hi Marie-Eve, I hope your having a great day!! Thanks for your review! I am terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. I also see you are disappointed with the quality of the socks as well. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. If you have any questions or concerns please feel free to email us at [email protected]. I hope you have a wonderful day!!! Betsy The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Joanny, I am Truly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I would also like to apologize to you for the lack of better correspondence on our end as well. I strive to make sure all of our customer are taken care of and wanted to make sure that your pink custom CatSocks made it to you or your recipient. If. they did not please reply back to this email and I will make sure this is resolved amicably. Thank you again for the review and I look forward to hearing from you. The PupSocks Team, Betsy

Response from GoPupSocksSep 15, 2021

Hi Rachel, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. I am really sorry you could not wear the cute blue PupSocks with both of the cute pups on them. If you decide to give us another chance to "pup-your-socks-off" please us the code Trust20 at checkout. We have other cute items that you can choose from. Thank you again, Rachel for the feedback and have a "Puptastic" day! The PupSocks Team, Betsy 🐾🐾

Response from GoPupSocksSep 15, 2021

Hi Lurdes, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy