DogMom
Novelty Masks - not for protection
I purchased customized masks on 11/28. They did not arrive until early January so I was unable to give them as Christmas gifts which was disappointing. However, given the constraints, I understood. The customization was done well. The mask themselves are more a novelty as they’re too small to cover an adult’s nose and mouth.
Response from GoPupSocksSep 23, 2021
Hello there, We apologize for the long wait for your order to get there and its unfortunate to see that the size of the custom mask didn't meet your expectations. We strive to always find and use the best materials when crafting our masks. We make our masks with the intention of them being one size fits all and a novelty item but, at the same time, they can also be worn. We are working tirelessly to improve daily and fix any issues that are presented to us. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]