GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi Jessica, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I'm glad to see we created a replacement order for you. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Debbie, Thanks for your feedback! We are sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Warm Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Brock, Thank you so much for your feedback! We are sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially since you are internationally located. We wanted to ensure that your order issue has been resolved, however, we can not confirm if your order has been delivered or not. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Warm Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 21, 2021

Hello there Alecia We truly apologize for the delay it took for your custom products to get to you but due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. it also saddens us to know that the material was not what you expected. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Alecia, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.