GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi Shiree, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially since you are internationally located. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Janice, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi David, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see your replacement order was delivered. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Warm Regards, The PupSocks Team Shae ☀️

Response from GoPupSocksSep 23, 2021

Hi Chantelle, Thanks for your feedback! Thanks for the feedback! Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for international orders. We wanted to ensure that your order issue has been resolved, however, we can't confirm if your order has been delivered or not. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae🐶