GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi Colin, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Thank you for your feedback. We would love for you to give us another chance to "wow you". Please visit gopupsocks.com and use Trust20 on any other of our custom-made products! We truly appreciate your business! Thanks for your review. The PupSocks Team

Response from GoPupSocksSep 21, 2021

Hi Matt, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We strive for exceptional quality and hate that we dropped the ball with your special order. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We wanted to ensure that your order issue has been resolved, however, we don't see any contact attempts. With that said, please email us directly at [email protected] to confirm your order issues have been rectified. We appreciate your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Rebecca, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. It was not our intention to send you someone else's special gift and for that, we are deeply saddened. After looking into your order specifically, we see a replacement was delivered. Please email us directly if you have any additional feedback or concerns. We appreciate your patience and business! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Emily, We are terribly sad you did not receive your gift as expected. When we initially created our delivery window, we didn't think COVID would alter it as much as it did and for that, we sincerely apologize. After looking into your order it appears your package might have been lost in transit. I am glad to see we did send you a replacement order. Please email us directly if you have any additional feedback or concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae