GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 21, 2021

Hi Daniela, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered, especially for international orders. We wanted to ensure that your order issue has been resolved, however, we can not confirm if your went to receive it from the shipping provider. With that said, please email our support team directly at [email protected]. Include my name in the subject line, and I will personally make sure that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Maxwell Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, it looks like your package was lost in transit. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Mea, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered and for that, we apologize. We make our products with the intention of them being novelty items but they can be used. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksSep 21, 2021

Hi Mary, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We take your feedback extremely seriously in order to improve our shipping practices in the near future. We are, however, extremely thrilled your PupSocks custom gifts were a complete hit! Thank you for being a valued customer! We appreciate you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Audrey, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I can't confirm if your order was delivered. Please email us directly at [email protected] if you still need assistance. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae