customer
Horrible customer servixe
This company really needs to work on its customer service. My Daughter’s Christmas present arrived after Christmas. I understand that this was a problem with the post office. But then when I did receive, it was the wrong item. It doesn’t even have a picture of my dog on it. Instead I have pictures of some cats on it. I have tried emailing them several times but keep getting a stupid form email back about how they’re having problems with the post office. This does not address my issue of how to get my daughter her Christmas present. It is now three weeks after Christmas and I still have not received any information about how to get my correct product. There is no phone number to call where you can talk to someone, it is strictly sent through emails. And apparently nobody checks any of their emails. I spent $25 on a pair of socks and I expect good service and to receive the correct product.
Response from GoPupSocksSep 21, 2021
Hi Kevin, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced with your Daughter's Christmas gift and we would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶


