Kathy H.
Wrong item received
Wrong item received I place my order on November 30. Plenty of time for the socks to be produced and arrive before Christmas. Even allowing for shipping delays from the post office. My order did not arrive until January 1. To top it off the socks in my package were not the ones I ordered. I emailed you to inform you of the mistake on the same day the package arrived. I have heard from no one in the last 11 days except for an automatic email reply blaming all your issues on the post office. The post office is not the one's who put the wrong socks in my package. It's not their fault that you have not contacted me to fix the situation. I have filed a complaint with the Better Business Bureau in the hopes of hearing from someone and to keep this from happening to someone else. I feel badly for the person who's socks I did receive for they are in the same situation.
Response from GoPupSocksSep 9, 2021
Hi Kathy, Thanks for your review via Trustpilot. I want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, I would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! The Pupsocks Team, Betsy